Splits are a kind of Flow Step in Smart Walk-Thrus that allow for variation in your guidance. A Split will create a branch off the Main Path where you can create dedicated steps that will only show under certain circumstances. Using Splits allow you to make flexible guidance that can accommodate users to take different paths through a process.
While the majority of users will follow the process laid out in the Main Path some users will need to deviate from the Main Path. Anticipate these variations by adding Splits to allow the guidance to continue even if the user needs to take different route.
For example, use a Split to identify if a user is not logged in before starting a process. If they are not logged in, the Walk-Thru will branch off to specialized steps, reconnecting them to the Main Path once the user is logged in. Another example may be if users may have differently configured interfaces. The Walk-Thru may be set to check if a user has a certain tab available by default to click or if they need to go through a longer process to get there.
How it Works
Splits can be added anywhere in a Smart Walk-Thru – in the Main Path, in a branch, in a branch off a branch, etc. Splits are created with a rule in the Rule Engine. When WalkMe gets to the Split, it will check the rule. If True, the guidance will branch off the Main Path. The branch can include any number of steps and then reconnect to the Main Path at any step (or not!) If false, the guidance will continue playing along the Main Path.
Create a Split
Add a Split Flow Step to your Smart Walk-Thru
To add alternate paths to a Smart Walk-Thru, hover over the path where you would like to add the Split and select Split from the Options Menu.