Smart Walk-Thru Flow Steps allow you to change the way that users go through a Smart Walk-Thru process. Flow Steps are an essential part of developing Smart Walk-Thrus that accommodate different situations and types of users.
Unlike regular steps in a Smart Walk-Thrus that are visible to the end user and give them guidance on their website, Flow Steps are not visible to the end user; rather they allow you to control how the Smart Walk-Thru plays. Regular steps appear as blue and Flow Steps appears as orange in the Smart Walk-Thru Map in the Editor.
Accommodate Alternative Paths Through A Process
Splits allow for variation in your guidance. A Split will create a branch off the Main Path where you can create dedicated steps that will only show under certain circumstances. Using Splits allow you to make flexible guidance that can accommodate users to take different paths through a process.
Wait for Certain Conditions Before Continuing Guidance
A Wait For will cause the Smart Walk-Thru to wait for a certain amount of time or until a certain condition is met before continuing. Using Wait For Flow Steps help ensure a smooth experience for your user.
Action Flow Step
Automate Action On Behalf Of A User
Smart Walk-Thrus can go a step further then directing a user to enter text or click a link; it can actually automate that action and do it on their behalf. Action Flow Steps can open the Player Menu, refresh the page, redirect to a new page, automatically click an element, or input text in a field
Connect to Smart Walk-Thru
Connect Walk-Thru To Another Process
Connect to Smart Walk-Thru allows you to branch to another Smart Walk-Thru to reuse steps that you have already created in another Walk-Thru.
Error Handling Group
Help Users Despite Errors
Error Handling Groups are a feature in Smart Walk-Thrus that allow you to create additional steps that will appear when a user encounters an error. Using Error Handling Groups help to make sure users get the help they need to get all the way through a process.
Switch to Frame
Play Steps Across Domains
Switch to Frame allows your Smart Walk-Thru to continue playing across domains, such as in an IFrame or a HTML popup window.
Set WalkMe Data
WalkMe Data is information you can store in the end-user’s browser such as when they select an item or land on a specific page. WalkMe Data is set using a WalkMe Data Flow Step. This data can then be used in the Rule Engine to contextualize your WalkMe support; for example, to Segment items, create Splits, or initiate a Walk-Thru to play automatically.