DAP Blueprint

Getting Started

• Customer Journeys With Operational Excellence
• Formalizing Your Digital Adoption Strategy
• How to Use the DAP Blueprint
• CoE Standard Operating Procedures (SOPs)
• Intro to Digital Adoption Centers of Excellence (CoE)
View all >

Project Governance

• Learning Paths by DAP Role
• DAP Roles & Responsibilities
• Intro to Stakeholder Management
• User Permissions Management
• Microcopy & Editor Organization Principles
View all >

Program Governance

• Citizen Builder Model
• Internal Marketing Strategy
• Content Management Stage 2: Optimization
• Backlog Management
• Capacity Planning & Team Expansion Strategy
View all >