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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
The Contracts tab in the Admin Center allows WalkMe admins oversight of all existing entitlements (contracts) in their account.
In the tab you can access a user-friendly table displaying all contracts, including associated systems and details such as the number of allocated systems per contract, contract expiration date, and an indicator if a contract exceeds its plan limitations.
Open the Admin Center at https://admin.walkme.com
Go to the Contracts tab both Active and Unmapped Systems display.
3. The primary contracts table has four columns:
Subscription Service: The contract name sourced from Salesforce's "Order Form", with the SFDC ID of the corresponding contract beneath that, also extracted from Salesforce
Mapped/Purchased Apps: The count of systems allocated to the contract, out of the total systems eligible for assignment under the contract's definition
Expiration Date: The date when the contract is set to expire
Status: The contract's current state, with two possible statuses:
Active: Indicates that the contract is operational
Expired: Indicates that the contract has reached its expiration date
Click on the contract row to expand the list of all systems currently assigned to that contract. These systems are sourced from Salesforce.
If the current number of systems associated with a contract exceeds the limit defined by the contract, an alert appears at the top of the page. Admins can contact their WalkMe representative to address the issue.
The number of systems will be highlighted with color to clearly show the problematic contract.
Contracts that have exceeded the number of systems display with a yellow alert icon. There is an option to assign systems to these contracts but it is highly recommended to contact your WalkMe representative to review the details of the specific contract.
To disconnect a system from a contract, click on the red icon next to the system.
