Extension Settings in Admin Center

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Brief Overview

WalkMe's new system management in the Admin Center lets you manage all your WalkMe systems from one accessible location. This article explains the Extension page in details.

Extension Structure

An extension is automatically created for each account, and any new system created is added to the extension but not activated by default.

Environment Configuration

Basic Settings

1. To enable the system to load from extension, toggle the respective setting to on
2. The URL configuration will appear
3. Provide the URLs for the websites on which you want WalkMe to load

After you configure the system's URL conditions and publish the editor content to the relevant environment, WalkMe will load on the web application. We use URL match patterns as the default syntax to define which URLs the extension should load on.

Each environment should have a unique web address based on the application. Two or more environments should not match the same URL to avoid potential conflicts, as only one environment can be loaded at a time.

Advanced Settings

The Advanced tab contains a set of additional settings that apply to the selected environment and control the following:

1. Load snippet first – prioritize the snippet (if already on page) and prevent extension from loading.
   • If snippet doesn't load, load the extension – allow the extension to load with a small delay if the snippet doesn't load
     
2. Load WalkMe on cross domain iframes – allows extension to load inside cross domain iframes
3. Specify TOP domain by using 'On specific domains' setting if extension should only load on certain TOP domains
   

Configuration Sets

Additional configuration sets may be added on top of environment settings in cases where the environment is set up to behave differently on different domains.

This situation creates a conflict because WalkMe needs to be loaded differently on the same environment. To resolve the conflict, we enable the creation of several configuration sets for the same environment. Each set behaves independently and loads its own unique configuration.