Brief Overview

If you cannot access your website/application's HTML, or prefer not to manually alter it for any reason, you can deploy the WalkMe extension on your users' browsers, which will insert the WalkMe snippet into the HTML of the relevant pages.

Access

To access Extension Installation in the console:

• Open the
  • US Data Center
  • EU Data Center
  • SAP US Data Center
  • SAP EU Data Center
  • FedRAMP Data Center
  • Canada Data Center
• Select Admin
• Select My Account
• Go to Extension Installation

Extension Installation

The page displays with 2 tabs:

• The Mass Deployment Wizard
• All-in-One Installer

It is recommended to select the Mass Deployment Wizard

If you're still unable to find the configuration you're looking for, please reach out to our support team for further assistance.

Mass Deployment Wizard

If you are already mass deploying extension in your organisatioin using a specific method, continue to use that same method here.

If no extensions are currently deployed in your organisation you can choose one of our deployment guides to mass deploy the extension.

All-in-One Installer

You can use the AIO Installer to mass deploy the extension across mulitple browsers or to install  if you have admin permissions on your computer.

1. Choose which browsers you want to install the extension on
2. Select Download for your specific platform (for example; Mac or Windows)
3. After downloading the extension file, find it on your computer. The file will have a specific format (for example, .msi, .pkg, .mobileconfig)
4. Run the installer
   1. Windows: Double Click on the MSI file to initiate the extension installation
   2. Mac
      1. Pkg: Double Click on the Installation file to initiate the extension installation
      2. Mobileconfig:
         1. Double Click on the Installation file
         2. Open System Settings
         3. Search for Profiles
         4. Under downloaded you will see the mobile config file
         5. Double click and select Install

Confirm the installation

1. After mass deploying the extension or using the AIO Installer close the browser and then re-open it
2. Select the puzzle icon from your browser toolbar and search for the WalkMe icon

This indicates that the extension has been successfully installed. It can sometimes take a few moments for the icon to appear in your toolbar, if it doesn't appear wait a few moments and try seraching again.  

Use the extension

Click on the extension icon or navigate to the newly added menu option in your browser's toolbar to access the extension features.

That's it! You have successfully installed the extension. If you have any further questions or help, please feel free to reach out to us.