How to Setup WalkMe: Getting Started Guide

The WalkMe Editor is what is used for building, managing, and publishing all of the content that you create for your end-users to experience. This includes Smart Walk-Thrus, ShoutOuts, and other WalkMe Apps. The Editor is a desktop application that must be downloaded to use, after which you can build on your platform.

View the Editor Download page.

When building with the WalkMe Editor, all of the WalkMe content that you have created and published on your platform will be temporarily unviewable. Instead you will only be able to see the content that you are building in the Editor.

For this reason, we recommend using a separate Chrome Profile for building with WalkMe, so that your Published WalkMe content will still be visible from your default Chrome Profile.

To create a dedicated WalkMe Builder Chrome Profile, follow the steps below:

1. In the top right corner of Chrome, click your Chrome profile badge.
   
2. Click Add:
   
3. Name the profile WalkMe Builder and Click Add:
   
4. Install the WalkMe Editor Extension on your new WalkMe Builder Chrome Profile, and continue to use your default Chrome Profile to test WalkMe content.

How-to Video

The WalkMe Editor Extension connects the WalkMe Editor to your browser. This is what allows you to build WalkMe content on your own platform. Be sure to install this extension on your WalkMe Builder Chrome Profile.

View the Editor Extension Download page.

Copy the snippet from your WalkMe Editor:

1. Click “Snippet” from the Editor Menu.
   
2. Copy the snippet from the Snippet tab.
   
3. Once you have your snippets copied, contact your IT team to have them installed on your platform in the correct environments.
   • We have prepared the WalkMe Deployment Guide to give your IT team so that they are able to install this snippet into your platform.
4. To test your snippet, run the command “ _walkMe.getEnvId() “ in your console.
   • This command will return a value indicating which environment loaded:
     0=Production
     1=Preview
     2=Play
     3=Test
   • If the command does not return a value, or returns the wrong value, your snippet is not installed correctly and you can open a Support Ticket for assistance.

To distinguish between different users, you will need to expose a Unique User ID on your platform.

To configure Unique User Settings, follow these steps:

1. In the WalkMe Editor, click Settings
   
2. In the General tab, select your desired User Identifier from the dropdown options
3. Supply additional information if needed (for Cookie, jQuery, or Variable)
4. Click Save

You may also choose to include additional variables in this object, such as user role, location, segmentation information, and more.

Click here for a guide explaining how to set up variables on your platform.​