Work flows better with WalkMe.
Workstation is a desktop and mobile application. This article guidelines the deployment process of Workstation within an organization.
The guide below assumes that you already have a Workstation system available and an IDP configured.
The article was written for non-tech-savvy employees. However, you'll need administrator privileges on your computer to complete the guide successfully.
Workstation is similar to any other WalkMe implementation. Behind the scenes, Workstation has a system GUID that identifies it with the customer account.
Workstation needs a settings file (ws_settings.json) to be deployed on the target computer to get started automatically with the designated system GUID, aka the customer account.
Otherwise, Workstation will start with the WalkMe default account, known as the “Workstation Portable Account”.
As of September 2022, Workstation, the desktop variant, supports Windows and macOS operating systems.
You can download Workstation installers from the WalkMe Console, following below table:
|
Operation System |
Package Name |
Objective |
Notes |
Installation Path |
|---|---|---|---|---|
| Windows | User (.exe) | Plug & Play version. Not designed for mass deployment | %localappdata% | |
| Windows | System (.msi) | Enterprise installer. Designed for mass deployment | %localappdata% | |
| Windows | Machine (.msi) | Centralized installer. Designed for Citrix, Windows Servers, and other VDIs | Auto-update is disabled by default with this version | <system drive>\Program Files\ |
| macOS | Intel (.pkg) | One fits all - designed for all usages | /Users/Shared/walkme | |
| macOS | M1 (.pkg) | Designed for Apple's M1 Chip machines | Auto-update if a user has the intel version of Mac Installation and would like to update to the M1. If done manually by IT, the Intel version would have to be removed first | /Users/Shared/walkme |
As mentioned earlier, the Workstation instances need a settings file on each computer to start up with the required account configured; otherwise, it will start up with the Workstation Portable Account.
The settings file is a JSON-based text file that provides initial configurations to the Workstation, named “ws_settings.json”.
The settings file can be downloaded from WalkMe Console.
Once the installer and the settings file are available, you can proceed to the deployment process.
Workstation searches the settings file (ws_settings.json) from the following locations. Choose which one is compliant with the organization policy, and place the settings file there:
| Operation System | Installers | Settings File Path | Description | Example |
| Windows | .msi, .exe | <installationDir>\.. or %localappdata% | One folder above the installation path | C:\Program Files\WalkMe\ |
| Windows | .msi, .exe | %ProgramW6432%\WalkMe | Program files, in WalkMe folder | C:\Program Files\WalkMe\ |
| Windows | .msi, .exe | <system drive>\..\WalkMe | WalkMe folder in system drive | C:\WalkMe |
| macOS | .pkg | /Users/Shared/walkme |
Placing the settings file is not a prerequisite to getting the Workstation up and running. Changing the settings can be done at any stage; changes will take place on every Workstation restart.
Installation differs from organization to organization, mainly depending on the IT methodologies and MDM software.
The .msi and .pkg installers are straightforward. However, Windows "Machine" MSI has auto-update disabled by default.
If enabling auto-update is necessary for the "Machine" installer, use the following msiexec command to enable it:
msiexec /i <msiPath> INSTALLLEVEL=3 |
Organization IT can change the installation path by using the msiexec command:
msiexec /i <msiPath> APPLICATIONROOTDIRECTORY="PATH_TO_INSTALL" |
Any user with administrator privileges can double-click on the installer and follow the installation wizard. Once done, the Workstation will be installed on the computer.
MDM (“Mobile device management”) is used to distribute desktop and mobile applications across the organization's devices.
Workstation is compatible with MDMs and have been tested and verified specifically on the below list:
| MDM Provider | Operation System | Deployment Test Time | Test Output |
| Jamf | macOS | March 2021 |
PASSED |
| Intune | macOS and Windows | June 2022 |
PASSED |
| Mobile Iron | macOS and Windows | Tested in WalkMe |
PASSED |
| Workspace ONE | macOS and Windows | ||
| Microsoft Intune | Windows |
MDM installation is only possible by the organization's IT department. Once the installation has been done, the Workstation will be available for each employee on their desktop.
Please reach out to your Account Executive (AE), Customer Success Manager (CSM), or Technical Account Manager (TAM) to get the necessary help.