About WalkMe Workstation

Updated on March 26, 2020 Download PDFDownload as PDF
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Brief Overview

Introducing a new experience for Windows, MAC, and Web with WalkMe Workstation, part of the WalkMe Desktop offering, which is WalkMe’s guidance solution for Desktop applications. Guide your users through Desktop applications and show notification right on the user’s screen using the WalkMe Desktop Widget and the Notification Center!

Why WalkMe Workstation

WalkMe Workstation has 5 main features, (Search, OnBoarding, Notifications, Shoutouts, and Shuttles). WalkMe Workstation is available for Windows, MAC, and Web brings the WalkMe experience to employees’ desktop, enabling:

    • Streamline user onboarding with in-app guidance and task-specific training, while providing “always-on” support.

    • Keep employees engaged and informed using out-of-the-box template notifications, to instantly communicate critical announcements & updates.

    • Make it easier for employees to find any information across your enterprise applications by searching directly from their desktops.

    • Gain an in-depth view of software usage across business processes and applications, and how that translates into business productivity with the Business Productivity Dashboard.

Getting Started with Workstation

Workstation provides you with many of the standard features in Desktop Integrated, see this guide for the full table.

Step 1. Before getting started with your Workstation account, contact your WalkMe, Account Manager, to get the MSI/DMG download link.

Step 2. Installing the WalkMe Editor

Step 3. Building Content for Desktop:

Please Note:

If you already have Smart Walk-Thrus built in your web account you are able to launch them from WalkMe Workstation via a shuttle or a permalink. Alternatively, you can create a Popup Walk-Thru

Step 4. Insights with Desktop

Use Cases

  • Memos Guide employees through tasks and processes on any legacy desktop application.
  • Broadcast Engage with employees via ShoutOuts and notifications directly on their desktops.
  • Digital Hub An “always-on” adoption center to communicate with employees, drive cross-app engagement, or centralize help on desktop.

Building on Workstation Examples

Keep employees engaged & informed
Leverage out of the box templates to drive visibility to critical announcements and updates regardless of which application is currently being used by using creative and interactive ShoutOuts that display over any screen:

Gain visibility into software usage and productivity with the Business Productivity Dashboard
Whether times are in disruption or business as usual, gain an in-depth view of software usage across business processes and applications, understand where your users succeed or fail, and streamline software spend by uncovering unused software licenses, duplicate systems, or underachieving platforms.

Ensure business continuity
Ease onboarding of new employees, users or tools without having to rely on in-classroom training by creating intuitive and helpful task lists:

Simplify self-service support and reduce demand on IT
Aggregate key business applications and search in a centralized hub to make it easier for employees to find what they need, when they need it.

Use the WalkMe Solutions Gallery to help you get started:

 

 

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