How to Uninstall Workstation

Brief Overview

This article provides a comprehensive guide on uninstalling the WalkMe Menu for Desktop (formerly known as Workstation). It is designed to assist IT professionals in completely removing the application from both Windows and Mac systems, ensuring no residual files remain.

The guide includes step-by-step instructions for using system tools and command-line operations to uninstall the application and clean up any leftover data. Additionally, it covers the removal of associated keychain items on Mac to ensure a thorough cleanup.

This resource is invaluable for maintaining system integrity and preparing environments for standard configurations or mass distribution.

If you want to determine if WalkMe Menu for Desktop is already installed, please follow the how to guide.

Windows

Uninstall from Windows

To remove the desktop menu, you'll need to start the Windows Program and Features.

1. Open the Run window by hitting Windows Key and R
2. Enter appwiz.cpl in the Open field
3. Click OK
   
4. Select both WalkMe Menu and WalkMe Menu Deployment Tool (or Workstation and Workstation Deployment Tool)
5. Click Uninstall
   
6. Wait a couple of seconds, if administrator permission is required, approve and continue
7. Done. WalkMe Menu for Desktop is uninstalled!

Uninstalling WalkMe Menu for Desktop User Installation (.exe) with the execution of the following command line:

"%localappdata%\Workstation\Update.exe" --uninstall -s

OR

"%localappdata%\WalkMeMenu\Update.exe" --uninstall -s

To "clean up" the machine from WalkMe Menu for Desktop leftovers, please continue to the Purge WalkMe Menu section.

Purge WalkMe Menu for Windows

Following a successful uninstall, Windows retains a couple of files related to the WalkMe Menu and its folder.

It's highly recommended to clean up Windows environments that are about to be an image or a standard configuration for mass distribution.

You can clean up files by executing the following CLI command:

rmdir /s /q %localappdata%\Workstation

OR

rmdir /s /q %localappdata%\WalkMeMenu

Mac

Uninstall Workstation from Mac

On Mac, WalkMe Menu for Desktop is installed under the following path:

/Applications/WalkMe Menu.app

OR

/Applications/Workstation.app

1. Make sure WalkMe Menu for Desktop (or Workstation) is not running

• For IT: To stop WalkMe Menu process from running, use the following command in the Command Line:

killall WalkMe\ Menu

OR

killall Workstation\

• For user: Quit an app or process in Activity Monitor (Apple Support instructions)

2. Remove the app from Applications

• WalkMe Menu.app
• Workstation.app

This next one is not intended for version upgrade, but only when the customer wants to remove all the traces.

Purge WalkMe Menu for Mac

This next one is not intended for version upgrade, but only when the customer wants to remove all the traces.

Following a successful removal of WalkMe Menu for Desktop, to ensure removal of all traces, customers are required to to remove the following for a full cleanup of the system:

~/Library/Application\ Support/WalkMe\ Menuu
~/Library/Logs/WalkMe\ Menuu
~/Library/Caches/com.walkme.desktopworkstation
~/Library/Caches/com.walkme.desktopworkstation.ShipIt
~/Library/Saved Application State/com.walkme.desktopworkstation.savedState
~/Library/Preferences/com.walkme.desktopworkstation.plist

Remove WalkMe Menu Key from Keychain

The next one is not intended for version upgrade, but only when the customer wants to remove all the traces.

Removing an app from Mac does not automatically remove its associated keychain items. Keychain items are stored in a separate database, and they are not deleted when you delete the app. This is because keychain items can be used by other apps, and deleting them could break those apps.

If the customer wants to remove all keychain items associated with an app, they can do so with the following script:

#!/bin/bash


i=0
limit=10
while [ $i -lt $limit ]
do

OUTPUT=$(( $(security delete-generic-password -l "walkme-pkk" ~/Library/Keychains/login.keychain) ) 2>&1)
echo $OUTPUT

if [[ "$OUTPUT" == *"not be found"* ]]; then
echo "no more passwords walkme-pkk"
break;
fi

true $(( i++ ))
done