Insights Time Zone Settings
Brief Overview
Time zone settings in the Insights ensure data across all dashboards, reports, and exports is aligned with your configured account time zone. This provides consistent, time-accurate analytics for global teams—allowing users to view data in their local time without needing manual conversions.
All Insights dashboards automatically reflect the time zone defined in the user's console profile page. If no time zone is set, Insights defaults to UTC+0.
Access
Where Time Zone Applies
The account-level time zone affects data displayed in the following areas of Insights:
- Systems Overview
- System-specific analytics
- Custom Dashboards
- Flow Analytics
- Events (Visualization tab)
- Reports (Exports and Subscriptions)
This setting ensures all pages display metrics and timelines that match your organization's local time for greater reporting accuracy.
Setting the Time Zone
Your time zone is defined in your console profile.
- Select the User settings icon in the console
- Choose the Profile option
- Select or update your preferred time zone
- All insights data will automatically adjust to this setting
How It Works
Reports and Exports
Default Export Behavior
By default, reports are generated in UTC+0.
If a time zone is defined in your profile, you can choose to export reports in either:
- UTC+0
- Your account's configured time zone
When creating and exporting a report:
- Turn on the Export Data Using Profile's Timezone toggle apply your profile time zone
Subscriptions
When creating a subscription:
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Turn on the Export Data Using Profile's Timezone toggle apply your profile time zone
Differences Insights Classic vs Console
| Feature | Insights Classic | Insights Console |
| Time zone level | System-level | Account level (applies across all systems_ |
| Default behavior | Always UTC+0 | Defaults to UTC+0 if profile not set |
| User control | Not editable by users (admins only) | Editable in console Profile page |
| Report exports | Fixed UTC+0 | Optional time zone toggle using profile settings |
| Subscriptions | UTC+0 only | Optional time zone toggle using profile settings |
| Date range behavior | Fixed UTC values | Adjusts automatically per profile |
| Transparency | No visible indicator | Tooltips and titles show applied time zone in Exports and Subscriptions page |
Technical Notes
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The “Use Time Zone” toggle in exports and subscriptions is off by default
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If disabled, reports will always be generated in UTC+0
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If your account time zone is significantly ahead (for example, UTC+14), future-looking dates may appear selectable
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However, the report will still export based on the UTC+0 date unless the time zone option is enabled
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Adjusting your Console profile time zone will not automatically update active subscriptions
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You must edit the subscription for changes to take effect
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Timezone Settings for Insights Classic
To access your timezone in Insights Classic, please follow these steps:
- Log into your classic account at insights.walkme.com
- Click on your account name in the upper right corner and choose Timezone Settings
- Select your desired timezone and click Save
