For SaaS companies who sell into accounts, who require more specific data relevant to track user groups (I.e. accounts) in the aspects of engagement and adoption within Insights, the Accounts Based Analytics can be activated.
By activating this feature, Insights will add the account information ON TOP of the end-user level.
The account information needs to be accessible (via Window object) from the client in the form of standard email address: ABC@mydomain.com
- Email – Will work if User Identifier is set in the editor and the assigned value is a standard email
Activating this Feature
- Navigate to: Production → System settings→ Account level analytics
- Toggle ON the “enable..” toggle
- Select Email/API and set the value
- Publish (blank publish)