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Brief Overview
WalkMe has created a security mechanism that allows you to prevent the collection of your users’ sensitive information. The censorship mechanism is performed entirely on the client side, meaning the censored information never even reaches the WalkMe servers.
This censorship is only relevant and available for accounts with the collection level: Digital Experience Analytics (DXA)or Session Playback enabled.
How It Works
Accessing Your Censorship Settings
To access your current Censorship settings, please follow these steps:
- Log into your account at insights.walkme.com;
- Go to the environment of your choice and click Environment Settings.
- In the Censorship & Privacy tab, you will see the following screen:
Censoring HTML Elements By ID or Class Attributes
Enter the ID or Class attribute names you would like to censor under Censor IDs or Censor class names respectively, and the sensitive elements containing these ID and/or class attributes will not be collected by Session Playback tracking.
As an alternative, you can add the class “wm-hide” to any element on your website to censor that element.
After saving these settings, you must perform a Publish action in the WalkMe Editor in order for the censorship to take effect.
Understanding Element Censorship
To enable User Behavior analysis, WalkMe collects the following fields by default:
- The “name” attribute;
- The “title” attribute;
- Element text;
- Element value; and
- Element label.
If you are concerned that one or more of the above fields might contain sensitive user information, please censor the element(s) you are concerned about.
If an element is censored, the above fields will not be sent, but events will still be collected. For example, a click on a censored button that contains the user’s email will still be sent as a click with the element classes and ID but the email text will not be part of the collected event. In the Session Playback, the censored element will be blocked.
Understanding Password Field Censorship
Insights will never collect keystroke data inside password fields (inputs of type=”password”) and there is no way to change this behavior.
No Retroactive Censorship
Please note that, after applying any of the settings in this section, your chosen censorship settings will only apply to subsequently recorded sessions.
If you discover that you have recorded sensitive information prior to activating your desired settings, please contact WalkMe Support to help you resolve this issue.