Work flows better with WalkMe.
The Active users tab gives you valuable insights into the user activity on your website. It provides a comprehensive list of users who visited your site while WalkMe was active, regardless of whether they interacted with a WalkMe item. It allows you to understand the number of users to whom WalkMe was available to and their demographics.
With this information, you can make data-driven decisions to improve your website's user experience and optimize your digital strategy.
Select a system from the Systems Overview page
Click the Active users tab
Use the dropdown to view only users that were active in the chosen date range.
Today: This filter shows data from the current day
Last week: This filter shows data from the previous week (Mon-Sun)
Last month: This filter shows data for the previous month
Last three months: This filter shows data for the last three months
Month: This filter shows data from the selected month and year
To use this filter, Last month or Last three months needs to be selected first
Quarter: This filter shows data from the selected quarter and year
To use this filter, Last month or Last three months needs to be selected first
Custom: This filter allows you to select a custom date range to view data
Add Filters
Click Add Filters to view and analyze a smaller part of your data set. Learn more.
The dropdown contains any previously saved filters
All the user metrics displayed are reflective of the chosen filters
For example, when using a “Location” filter, a list of users only from the exact location chosen (country, state/region, or city) will appear
Shows the total number of users who were active in the selected time range and filter applied.
Add additional, custom columns to the active users table.
Custom columns will appear to the right of the default columns
Create custom columns by clicking the Manager Columns button
Scroll to the right to view all additional custom columns if you have added more than two
Click the Group by Column icon to organize the table by a specific value.
This collapses the data into a group folder that can be expanded to view the data, making it easier to organize and view your data
Click the Export icon to export the users list to a CSV or XLSX file.
Manage Columns
Add additional columns to your user's list.
Click the Manage columns icon
Select which columns you'd like to add
Click Apply
Additional columns to add to the user's list
User Attributes: Country, city, region, browser name, and browser version
Shows the most recently seen value per user
Integration Properties: Attributes from incoming integrations
Shows the most recently seen value received for all the integrated custom properties of the user
The Users Page is available in its full format only to accounts with Unique User Identifier setting
The active users list is limited to 30k user results
If the amount of active users exceeds the display limit, users must adjust the filters/date range in the Console Insights or export the “All Unique Users” report from Insights Classic (Filters/date range must be reapplied)
Please note, immediately after the release, a direct link to export this report from the Active users tab UI will not be available
Users will need to navigate themselves to the Reports section in the Console to export this report
The insights Active users tab displays information exclusively for desktop web systems
Mobile users are not included in this table
Users are deleted after 6 months of inactivity
Meaning if a user was last seen on 01 Jan 2022 and was inactive for 7 months until 01 Aug 2022 - a new end-user object would be created for that user with first seen on 01 Aug 2022
To find the most active users, you need to export a report from the Active Users tab and organize the data by the number of interactions
The Active Users tab only shows users recognized by WalkMe who had some activity, not necessarily interactions with WalkMe content
To determine the age of a user, the user must provide this information through an incoming interaction. For activity level details, you will need to export a report and define what constitutes "activity"