Systems Overview

Updated on October 5, 2020 Download PDFDownload as PDF
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Brief Overview

The Systems Overview is a portal to the high-level usage status of all the systems across a company. Providing a single location where management can view every application their employees use and quickly identify which ones have a lower adoption rate or are being underutilized. Helping you make high-level decisions regarding the processes and systems used throughout an organization.

Use Cases

  • CIOs/CEOs methodology tool to measure software adoption based on high-level data to support strategic decisions.
  • Software adoption processes being utilized and prioritized across the organization according to high-level data.
  • Builders using adoption data to analyze end users activity and create WalkMe content to target them accurately.

How it works

The Systems Overview is our portal for the person or team in the company that owns the subject of Digital Adoption in an organization and/or a department. By configuring an account that successfully meets all the requirements, the main screen of the Enterprise Insights account will become the Systems Overview. Providing the high-level usage status and overview of all the systems used across the organization or a department.

Prerequisites

  • Enterprise Account with at least two systems configured.
  • WalkMe User Identifier (Editor).

Selecting a Date Range

Using the drop-down on the top left of the Systems Overview you can select a new date range for the data values, by default it will display data from the previous week:

Top 5 systems by user activity

On the top left of the page, you can see the user activity trend for the 5 systems with the highest number of active users.

Top 5 Used Systems

On the top right of the Systems Overview, you can see the 5 systems with the greatest aggregates session time per day across all users.

The longer the time, the bigger the circle per system will appear:

Monitored Systems

Each system row represents a WalkMe account under the Multi-System-Administration account (AKA MSA or Enterprise Account).

“Active Users” are users that had at least one session in the chosen date range.

“Weekly Usage Per User” is the average time users are active on the system for a week,

“Users Exposed to WalkMe” is the percentage of users exposed to WalkMe content, out of the total number of users.¬†

“Users who interacted with WalkMe” is the percentage of users¬†who interacted with a WalkMe item, out of the users who were exposed to WalkMe content.

Drill Down to System Analytics

Clicking a system row navigates to the Insights view for that specific system.

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