What do I do if I have a Single Page App?

Updated on September 24, 2020 Download as PDF ChineseDutchEnglishFrenchGermanHebrewHindiItalianJapaneseMalayRussianSpanishUkrainianVietnamese

Issue

I received a message that my site is a Single Page Application.
“This is a single-page application. Please contact support@walkme.com to enable the Single Page Application feature on your account.” What do I do?

Solution

WalkMe works by identifying when a page refreshes. If your site is a Single Page Application, it means that the site does not use traditional page refreshes to transition from page to page. Enabling the SPA feature often resolves issues where steps will not play, or any other WalkMe App based on an element does not appear.

To resolve this issue, please contact the Support team. They will be able to enable the SPA feature if necessary or advise you if further steps are required.