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Setup and Integration (12)

  • Last Update March 6, 2024

    Using BBcode at WalkMe

    Brief Overview WalkMe supports the following types of BBcode in WalkMe balloons. Purpose Code Example Other comments Redirect to a SWT, Redirect to a Resource, Redirect to a Survey  Click here Click here Click...

  • Last Update March 6, 2024

    Unknown Launcher/SmartTip is appearing in the environment

    Issue Unknown Launcher/SmartTip is appearing in the environment and need to archive it Resolution Open the Developer Tools Console by pressing F12 on your keyboard or right clicking and selecting the Inspect icon Click...

  • Last Update March 6, 2024

    How To Use Regex to Define the Domain(s) Which Inject WalkMe

    General Guidelines Regex should be as specific as possible, but also general enough to work on different pages. To achieve this balance, use customer-specific prefixes. Example: URL: walkme.my.salesforce.com Regex: .*walkme.my.salesforce.com.* instead of .*salesforce.com.* The...

  • Last Update November 12, 2023

    Unable to Select Elements in Cross Domain iFrames

    Optimize your system in real time to continue building on cross domain iFrames.

  • Last Update February 27, 2023

    Editor DevTools Access

    The article explains how to access the DevTools feature via the Editor.

  • Last Update May 7, 2024

    WalkMe Not Loading in an iFrame

    Issue WalkMe content is not loading within an iFrame.  Solution Follow the steps below to determine whether the iFrame is cross-domain or same domain.  How to Check an iFrame's Domain to see if it...

  • Last Update June 6, 2024

    Segment by Operating System

    Issue I want to segment my WalkMe content by operating system. Solution You can use the “navigator.userAgent” variable to segment between different versions of Windows and macOS. Go to any web page to test...

  • Last Update June 4, 2020

    Google Drive Resources

    Issue Can I use files from Google Drive as Resources? Solution Yes, but you need to make sure the correct permissions are set on the documents and files you are trying to add. For...

  • Last Update May 16, 2023

    How To Reset Your WalkMe Password

    Issue How do I reset my WalkMe login credentials? Solution Your help center credentials are the same as your WalkMe Editor credentials. In order to reset your help center password, you must reset your...

  • Last Update May 28, 2024

    How to Disable WalkMe?

    Question How do I disable WalkMe? Answer Snippet If you added a snippet to your website's HTML, instead of removing it you can follow these instructions to disable it. Go to the settings in...