Work flows better with WalkMe.
Issue Unknown Launcher/SmartTip is appearing in the environment and need to archive it Resolution Open the Developer Tools Console by pressing F12 on your keyboard or right clicking and selecting the Inspect icon Click...
General Guidelines Regex should be as specific as possible, but also general enough to work on different pages. To achieve this balance, use customer-specific prefixes. Example: URL: walkme.my.salesforce.com Regex: .*walkme.my.salesforce.com.* instead of .*salesforce.com.* The...
Optimize your system in real time to continue building on cross domain iFrames.
The article explains how to access the DevTools feature via the Editor.
Issue WalkMe content is not loading within an iFrame. Solution You will need to determine whether the iFrame is cross-domain or same domain. The solution provided will vary for each. Check if an iFrame's...
Issue I want to segment my WalkMe content by operating system. Solution You can use the “navigator.userAgent” variable to segment between different versions of Windows and macOS. Go to any web page to test...
Issue Can I use files from Google Drive as Resources? Solution Yes, but you need to make sure the correct permissions are set on the documents and files you are trying to add. For...
Issue How do I reset my WalkMe login credentials? Solution To reset your WalkMe account password, follow these steps: Open the WalkMe sign in page US data center: https://auth.walkme.com/ EU data center: https://eu-auth.walkme.com/ Enter your...
Question How do I disable WalkMe? Answer Snippet If you added a snippet to your website's HTML, instead of removing it you can follow these instructions to disable it. Go to the settings in...
Issue I received a message that my site is a single page application (SPA). What do I need to do? Solution WalkMe works by identifying when a page refreshes. If your site is a...