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Setup and Integration (7)

  • Last Update November 8, 2020

    WalkMe Not Loading in an iFrame

    Issue WalkMe content is not loading within an iFrame.  Solution Is the iFrame cross-domain or same domain? Refer to the article here to determine. How to Check an iFrame’s Domain to see if it...
  • Last Update June 4, 2020

    Google Drive Resources

    Issue Can I use files from Google Drive as Resources? Solution Yes, but you need to make sure the correct permissions are set on the documents and files you are trying to add. For...
  • Last Update June 17, 2019

    I Can’t Add a Specific Sub-User to My Account

    Issue I’m trying to add a sub-user to our main Editor account, but I’m receiving an error saying the user already exists. Solution It’s possible that the user you are trying to add may...
  • Last Update September 24, 2020

    What do I do if I have a Single Page App?

    Issue I received a message that my site is a Single Page Application. “This is a single-page application. Please contact support@walkme.com to enable the Single Page Application feature on your account.” What do I do?...
  • Last Update October 23, 2020

    How to Disable the WalkMe Snippet

    Question How do I disable the WalkMe snippet? Answer Rather than removing the snippet from your website’s HTML, you can simply click on the Menu Icon, click on the Snippet tab, choose the relevant...
  • Last Update November 9, 2020

    How To Reset Your WalkMe Password

    Issue How do I reset my support website login credentials? Solution Your Support Website credentials are the same as your WalkMe Editor credentials. In order to reset your Support Website password, you must reset...
  • Last Update June 17, 2019

    How to Test a WalkMe Self-Hosted Deployment

    Question How can I test whether my Self-Hosted deployment has been configured successfully. Answer Follow these steps: Complete all steps from WalkMe Self Hosting. Create a Test.txt file and place it in the WalkMe folder. Copy...
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