1. Home
  2. Troubleshooting
  3. Setup and Integration

Setup and Integration (6)

  • Last Update June 17, 2019

    I Can’t Add a Specific Sub-User to My Account

    Issue I’m trying to add a sub-user to our main Editor account, but I’m receiving an error saying the user already exists. Solution It’s possible that the user you are trying to add may...
  • Last Update June 17, 2019

    How to Test a WalkMe Self-Hosted Deployment

    Question How can I test whether my Self-Hosted deployment has been configured successfully. Answer Follow these steps: Complete all steps from WalkMe Self Hosting. Create a Test.txt file and place it in the WalkMe folder. Copy...
  • Last Update June 4, 2020

    What do I do if I have a Single Page App?

    Issue I received a message that my site is a Single Page Application. “This is a single-page application. Please contact support@walkme.com to enable the Single Page Application feature on your account.” What do I do?...
  • Last Update June 4, 2020

    How To Reset My WalkMe Support Website Password

    Issue How do I reset my support website login credentials? Solution Your Support Website credentials are the same as your WalkMe Editor credentials. In order to reset your Support Website password, you must reset...