This article covers some of the top Workstation issues you may encounter and how to troubleshoot them.
Issue WalkMe content is not loading within an iFrame. Solution Follow the steps below to determine whether the iFrame is cross-domain or same domain. How to Check an iFrame’s Domain to see if it...
Issue I want to segment by content by operating system. Solution You can use the “navigator.userAgent” variable to segment between different versions of Windows and Mac OS. To find the value of the operating...
Issue Can I use files from Google Drive as Resources? Solution Yes, but you need to make sure the correct permissions are set on the documents and files you are trying to add. For...
Issue How do I reset my support website login credentials? Solution Your Support Website credentials are the same as your WalkMe Editor credentials. In order to reset your Support Website password, you must reset...
Question How do I disable WalkMe? Answer Snippet Rather than removing the snippet from your website’s HTML, follow these instructions below: In your editor, click on the hamburger icon on the top left side...
Issue I received a message that my site is a Single Page Application. “This is a single-page application. Please contact [email protected] to enable the Single Page Application feature on your account.” What do I do?...
Question How can I test whether my Self-Hosted deployment has been configured successfully. Answer Follow these steps: Complete all steps from WalkMe Self Hosting. Create a Test.txt file and place it in the WalkMe folder. Copy...
