Setup and Integration (8)

  • Last Update May 29, 2022

    Workstation Troubleshooting – DIY

    This article covers some of the top Workstation issues you may encounter and how to troubleshoot them.

  • Last Update June 23, 2021

    WalkMe Not Loading in an iFrame

    Issue WalkMe content is not loading within an iFrame.  Solution Follow the steps below to determine whether the iFrame is cross-domain or same domain.  How to Check an iFrame’s Domain to see if it...

  • Last Update June 4, 2020

    Segment by Operating System

    Issue I want to segment by content by operating system. Solution You can use the “navigator.userAgent” variable to segment between different versions of Windows and Mac OS. To find the value of the operating...

  • Last Update June 4, 2020

    Google Drive Resources

    Issue Can I use files from Google Drive as Resources? Solution Yes, but you need to make sure the correct permissions are set on the documents and files you are trying to add. For...

  • Last Update February 9, 2022

    How To Reset Your WalkMe Password

    Issue How do I reset my support website login credentials? Solution Your Support Website credentials are the same as your WalkMe Editor credentials. In order to reset your Support Website password, you must reset...

  • Last Update April 27, 2022

    How to Disable WalkMe?

    Question How do I disable WalkMe? Answer Snippet Rather than removing the snippet from your website’s HTML, follow these instructions below: In your editor, click on the hamburger icon on the top left side...

  • Last Update February 9, 2022

    What do I do if I have a Single Page App?

    Issue I received a message that my site is a Single Page Application. “This is a single-page application. Please contact [email protected] to enable the Single Page Application feature on your account.” What do I do?...

  • Last Update June 17, 2019

    How to Test a WalkMe Self-Hosted Deployment

    Question How can I test whether my Self-Hosted deployment has been configured successfully. Answer Follow these steps: Complete all steps from WalkMe Self Hosting. Create a Test.txt file and place it in the WalkMe folder. Copy...

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