How to Disable WalkMe?

Last Updated May 28, 2024

Question

How do I disable WalkMe?

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Take the Deploy WalkMe to your End Users course of the Technical Configuration curriculum to learn more about the snippet.
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If you added a snippet to your website's HTML, instead of removing it you can follow these instructions to disable it.

Go to the settings in the WalkMe Editor
Select System settings
Go to the Snippet tab
Select the environment you want to disable WalkMe from using the Environment dropdown
Turn off the WalkMe Enabled toggle

This will temporarily disable WalkMe from your environment until you choose to turn it on again.

Users that have manually installed the WalkMe Extension can uninstall the extension by following these browser-specific instructions.

Note

If your company has mass deployed the extension, you will most likely not be able to uninstall it
Please contact your company's IT department for assistance with uninstalling

Click on the Extensions icon in your browser (it looks like a puzzle piece)
Click on the options menu next to the WalkMe icon (it looks like a blue circle with "me" inside)
Select Remove from Chrome

Right click on the WalkMe icon in the top right corner of your browser (it looks like a blue circle with "me" inside)
Select Remove from Microsoft Edge

Go to Safari → Preferences → Extensions
1. Turn off an extension: Uncheck the box
2. Uninstall an extension: Select the extension and click Uninstall

Best Practice

If you can't determine what an extension does, or you don't expect to use it again, we recommend that you uninstall it.

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