Brief Overview

In the Admin Center you set up and manage your WalkMe Mobile systems. Each system corresponds to a single mobile app (iOS or Android). From here, you create the system, get the SDK snippet for your developers, and configure all system-level settings.

For an overview of how WalkMe Mobile in console works, refer to:

Mobile in Console

Access

Access the Admin Center in the console:

1. Open the WalkMe Console
   
   • US Data Center
   • EU Data Center
   • SAP US Data Center
   • SAP EU Data Center
   • FedRAMP Data Center
   • Canada Data Center
2. Go to the Admin category
3. Select Systems Management

How It Works

Create a native mobile system

1. In the Admin Center, select Systems
2. Select + Create System
3. Select Native Mobile
4. Type a name for the system and select Create
5. Open the system you created to begin configuring its settings

Environments

The Environments page shows all environments connected to your system.

• To create a new environment: Select the + icon and give it a name
• To delete an environment: Select the environment and choose Delete from the options

SDK

The SDK page provides the integration snippet your development team needs to embed WalkMe in the app. Without SDK integration, WalkMe content won't appear for your users.

Configure the SDK

1. Inside your system, select SDK from the left navigation
2. Under Select environment, choose Production or Test
3. Under SDK Integration Snippet, choose your platform from the dropdown
4. Copy the snippet and share it with your development team

The snippet includes a unique GUID tied to the system and environment. Developers add this to the app's initialization code to start the WalkMe SDK.

User management

User management controls who can access and build content in this system.

Users

The Users tab shows everyone with access to the system. For each user, you can see their name, role, and the date and time of their last login.

To add a user: Select the + icon, search by name or email, and assign a role.
To remove a user: Select the remove icon next to their name.

Groups

Use groups to manage access for multiple users at once. Assign a group to the system to give all its members the same level of access.

Multi-language

The Multi-language section configures how WalkMe detects the language of the app.

Language identification

Language Identification sets the method WalkMe uses to determine the app's current language. Select the option that matches how your app handles language.

Data settings

Data settings control how WalkMe identifies users and what data it collects for analytics. 

Unique user settings (UUID)

UUID settings determine how WalkMe identifies individual users. 

Data collection level

Data collection level controls the volume and type of behavioral data WalkMe collects from users. Set this to align with your organization's privacy policy and any applicable regulations.

Analytics settings

Analytics settings let you enrich the data collected for this system by enabling an account identifier for filtering and reporting. 

Accessibility

The Accessibility page lets you enable WalkMe's accessibility features for this system. When turned on, WalkMe content is built to meet accessibility guideline standards.

Accessibility in WalkMe

Enable accessibility: Ensures all WalkMe content in this system is accessible to users with different abilities. WalkMe continually updates its software to meet accessibility guideline standards.

Building settings

Building settings control how WalkMe behaves at the system level during content creation and at runtime. Most of these are configured once during initial setup.