Go Live is the last stage of deploying WalkMe on your site. Your Customer Success Manager (CSM) will work with you to publish your WalkMe items. A short meeting will be scheduled to assist in pushing all your items to production.
The Short Version
In this stage of the process, your CSM will work with you on publishing and archiving your WalkMe items so that you feel comfortable with this process and are able to do it independently. In the Go Live Meeting, your CSM will confirm the final details of your implementation, and re-establish the business objectives discussed earlier in the process. Once you are ready and have buy in from your team and/or manager, your WalkMe items will be deployed to your production website.
How it Works
Your CSM will schedule a 30 min call in order to Go Live on your site. Together, you’ll review the publishing process and deploy WalkMe items to your production website. Our best practice is to Go Live sometime mid-week, so that is there are any issues WalkMe CSMs and Support will be in the office to provide assistance. After your Go-Live your CSM will be monitoring the data to assess whether the solutions deployed are making an impact on the business objectives. As you go through multiple iterations of your WalkMe Solution, your CSM will help you grow and expand to address different challenges on your website, and yield the highest ROI.