WalkMe Assistant

Last Updated February 13, 2024

Brief Overview

WalkMe Assistant is an innovative tool that enables you to optimize your digital adoption assets and manage them at scale. Assistant provides you with personalized recommendations on how to improve your content, and you can also use it to solve building issues in real-time, report building issues from the Editor, and more. 

The WalkMe Assistant dashboard in the Console, accessible at console.walkme.com/assistant, offers a central location to manage all of your Assistant tickets and view your building recommendations. From there, you can view and manage all of your tickets across multiple systems, and apply your personalized recommendations to optimize your WalkMe content. 

You can also see Assistant highlights in your Activity Board updates in the Console at console.walkme.com/activity-board.

Use Cases

  • Report building issues directly from the Editor, without submitting a support ticket
  • Resolve issues faster by having critical information captured in real-time
  • Optimize your builds through personalized building and configuration recommendations
  • Communicate with WalkMe’s technical teams directly through the product
  • Receive real time updates across WalkMe systems and products

See what our customers have to say about WalkMe Assistant: 

“Thanks to WalkMe DeepUI, we can ensure that our solutions in Microsoft Dynamics remain stable and functioning flawlessly, even with ongoing changes to the underlying platform. This not only saves us valuable time but also guarantees a positive experience for our end-users.”

Karen Hastings, Business Systems Trainer, Hitachi Construction Machinery Oceania

How It Works

By leveraging WalkMe’s DeepUI technology, we are able to monitor content 24/7 and provide recommendations on changes that should be made to ensure DAP solutions are optimized.

Our core DeepUI technology also captures critical technical information in real time, allowing our team to easily identify and troubleshoot issues. This ultimately delivers a faster and easier resolution process. We are also leveraging this advanced technology to provide personalized recommendations that optimize your content across multiple systems with the click of a button.

You can interact with the Assistant team directly in the Editor, from the Assistant dashboard in the Console, and also view Assistant highlights in the Activity Board.

Learn more:

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