Search for anything

Multi-Language

Last Updated December 15, 2025
Share Article Copy link to clipboard

Brief Overview

The Multi-Language feature lets you translate WalkMe content into multiple languages without rebuilding items. It helps you engage users in their preferred language and support a global audience.

You can translate text directly in the Console, integrate with translation services, or export your content for external translation.

🎓 Digital Adoption Institute

Use Cases

  • Translate Smart Walk-Thrus, Shuttles, ShoutOuts, and other WalkMe content
  • Provide localized onboarding and training so every user can start in their own language
  • Ensure compliance by delivering security and policy messages in the user's native language
  • Support global product launches with WalkMe content translated for multiple regions

Access

The Multi-Language app is available in the WalkMe Console.
Select the link for your data center:

How It Works

There are two technical components to multi-language at WalkMe:

  • Element recognition (Lexicon): Finds on-screen elements when the site's language changes

Element Recognition & Lexicon

  • Translating WalkMe content: Manages the actual translations so WalkMe items appear in the correct language

You can manage text and translations across several pages:

My Languages

Manage existing languages and add new ones.

My Languages

Translations

Edit translations directly and preview how content appears to users.

Translations

Translation Services

Manage and order translation projects for WalkMe content.

Translation Services

Export & Import

Define how translation files are exported and import translated content files.

Translation Export and Import

Activities

Track your multi-language activities and view activity details.

Translation Activities

Integrations

View all available translation integrations.

Translation Integrations

Technical Notes

Translation review

Once all your translations are complete you can review them using Multi-language preview in the WalkMe Editor.

  1. Open your editor
  2. Select the items you want to preview
  3. Click on the Arrow icon next to the Preview button
  4. Select Multi-language preview

This allows you to verify that text, spacing, and design elements appear correctly in each language before publishing.

After publishing, users will see localized WalkMe content according to their language settings.

Language display options

There are three ways for users to view WalkMe content in their preferred language:

Toggle (default)
Users select a language manually from a drop-down menu in the WalkMe Player Menu. WalkMe remembers their selection using a cookie. When the menu is reopened, the selected language appears automatically.

Auto-toggle (recommended)
The Auto-toggle method automatically detects and displays WalkMe content in the user's current site language. It is the most widely used implementation and is strongly recommended for web applications such as Salesforce, Workday, and SuccessFactors.

  • WalkMe uses a JavaScript function named walkme_get_language, which your development team must implement on the website
  • This function returns the Language Short Name specified in the ACCOUNT tab's Text & Multi-language section during your initial language setup
  • The function must be available on every page where WalkMe is implemented to ensure translations load correctly.

How to Enable Auto-Toggle for Multi-Language

Tip

If a user manually selects a language, auto-toggle is overridden. WalkMe will remember their manual choice and continue to display text in that language.

Warning

Auto-toggle is not supported on pages that don't refresh when the language changes, such as Single-Page Applications (SPAs). In those cases, use Toggle or the Language Push (API) method instead.

Language Push (API)
Use the Language Push (API) method for websites or applications that don't automatically refresh when a language changes (for example, SPAs).

The API allows the website to change the Player Menu language programmatically using the function call:
WalkMeAPI.changeLanguage('language-short-name')

Was this article helpful?

Yes No
Yes
No
Thanks for your feedback!

Related Articles

Be part of something bigger.

Engage with peers, ask questions, share ideas

Ask the Community
×
The trademarks and product names of Workday, Inc., including the WORKDAY® mark, are the property of Workday, Inc. WalkMe is not affiliated with Workday, Inc., nor does Workday, Inc. sponsor or endorse WalkMe, its services or its website.