Issue Recorder

Last Updated April 9, 2024

Brief Overview

The new WalkMe Issue Recorder enables builders to open support tickets directly from the Flow Tracker.

Users can include a video screen recording of the issue reproduced, with audio if the builder chooses to, as well as detailed logs.

Screen & log recorder is available from the Flow Tracker in the Preview mode.

Choose whether you want to Record screen and logs or Record logs only
Turn on or off the Microphone Audio toggle
Click Start Recording
The browser will ask you to allow recording the current tab
Click Allow
If Microphone Audio is on, click Allow
Click Start Recording
Click the Red button to finish recording

Tip

You can pause, restart, or delete the recording using the action buttons. Drag the widget to reposition along the top or side of the screen.
Add a short title and description of the issue
Click Submit

Tip

Click Start Over if you would like to re-record
Click Close

Technical Notes

Screen Recording is only supported on Chromium browsers (Chrome, Edge)
- On other browsers users can still open a ticket and logs will be sent, but no video or audio will be available

On page reload (or loading of a new page), the user will have to confirm resuming the recording

The Issue Recorder is fully HIPAA compliant.

The HIPAA controls are covered as part of the SOC Type II annual audit.

The recordings are stored encrypted at rest and transmitted encrypted in transit
The access is limited to specific personnel and there is an automatic 3 months retention period
The customer can request to delete the recording at any point of time

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