Brief Overview

Modifying Session Playback settings lets admins manage how user session data is collected, stored, and protected.

You can use the available censorship and privacy controls to prevent the collection of sensitive information, define which sessions are recorded, and censor elements before data is sent to WalkMe's servers. Collection enablement and Session Playback settings let you control the scope of data captured, specify which IPs or domains to exclude, and manage recording behavior.

Session Playback

Access

You can access and modify these settings from the Data Collection Level page in the Admin Center.

WalkMe Admin Center

How It Works

1. Follow the steps to set Session Playback as your data collection level
   • Learn how to set your data collection level
2.  Select Session Playback
3.  Choose Save or Save and Publish
4. Choose Save Changes
5. Select Modify Settings
6. Choose the environment you want to modify
7. Choose the settings you want to update:
   • Censorship and Privacy
   • Collection Enablement
   • Session Playback Settings

Censorship and Privacy

Configure your censorship and privacy settings.

Digital Experience Analytics (DXA) Settings

Collection Enablement

Configure your collection enablement settings.

Digital Experience Analytics (DXA) Settings

Session Playback Settings

Use Session Playback settings to define which sessions are excluded from recording and control how session playback is triggered.

Session Playback Settings

Prevent Session Playback collection from specific IP addresses or domains.

• Exclude IPs: Enter the IP addresses or ranges you want to exclude
  • Press Enter after each address or range to add it to the list
  • Use an asterisk (*) as a wildcard to exclude an entire range (for example, 192.168.1.* or 10.0.*)
• Exclude Domains: Enter the domain or subdomain you want to exclude
  • Press Enter after each entry to add it to the list
  • Use an asterisk (*) as a wildcard to exclude all subdomains (for example, test.walkme.com or *.internaldomain.com)

Recording method

Control how session recordings are started.

• Session playback manual record: When turned on, session recordings will only start when manually triggered through the API. When disabled (default), recordings start automatically when the defined recording conditions are met.