Using BBCode at WalkMe

Last Updated August 12, 2025

Brief Overview

WalkMe supports the following types of BBCode in WalkMe balloons.

Purpose Code Example Other comments
Redirect to a SWT,
Redirect to a Resource,
Redirect to a Survey

 [swt=xxxxx]Click here[/swt]

[resource=xxxxx]Click here[/resource]

[survey=xxxxx]Click here[/survey]

[swt=67485]Click here[/swt]
Redirect from SWT to a step/SWT [trg=xxxxx]Click here[/trg] [trg=1]Click here[/trg] Trigger number should be unique
Add Dynamic Text

[wm-data]xxxxx[/wm-data]

[var]xxxxx[/var]

[jquery]xxxxx[/jquery]

[cookie]xxxxx[/cookie]

[wm-data]key123[/wm-data]

[var]variable123[/var]

[jquery]jquery123[/jquery]

[cookie]cookie123[/cookie]

Add Image [img][/img] [img=24x35]www.img_url.com[/img] It's recommended to give the image a size so it doesn't mess up the balloon
Bold, Underline, Italic [b][/b] [u][/u] [i][/i]
Create a div [div] halloween [/div]
Create a span [span] google [/span]
change text size [size=xx]text to be sized[/size] [size=19]text in 19 sized font[/size]

Link

Link that pops out in new tab

[url=http://www.google.com]url text[/url]

[url=add_url_here , target="blank"]url text[/url]

[url=http://www.walkme.com] WalkMe's Website [/url]

[url=http://www.walkme.com , target="blank"] WalkMe's Website [/url]

The URL has to contain “http://“ or “https://“.

strike through [s]blah blah[/s] blah blah
Font Colour [color=red]blah blah[/color] blah blah
Bullets in balloons

[ul]

[li]One[/li]
[li]Two[/li]
[li]Three[/li]
[/ul]

 http://screencast.com/t/ztrGFqNfaV5
Heading elements [h2]heading2[/h2]
[h3]heading3[/h3]
[h4]heading4[/h4]
[h5]heading5[/h5]
[h6]heading6[/h6]
Link to Email Address + Add Subject Line in a balloon [url=mailto:email@address.com?subject=enter+subject+here]Display Text[/url]

[url=mailto:sales@greenrope.com?subject=Email+Sales+Associate]Email

your SA[/url]

https://www.screencast.com/t/hFuE8U7FvTm5
Link to email address in a balloon [url=mailto:support@growmobile.com]support@growmobile.com[/url] [url=mailto:support@growmobile.com]support@growmobile.com[/url]
Autoplaying a video [html5video width="426" height="240" autoplay="true"]https://d2qhvajt3imc89.cloudfront.net/customers/OTRS/Free+Trial+Intro.mov.mp4 [/html5video]

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