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Why is my Step Balloon/Launcher moving around on the page?
Walk-Thru Stops at Drop Down
My Walk-Thru Cannot be Played From the Current Location
Walk-Thru Isn’t in Player
Smart Walk-Thru is Breaking
Launchers and SmartTips
WalkMe can’t find an element on the page
Why is my Custom Launcher appearing incorrectly?
WalkMe Items Appearing Above or Below Site Elements? Change the Layer Order (Z-Index)
SmartTips or Launchers are Not Appearing
Surveys, Onboarding and ShoutOuts
Can I add a survey to the player menu?
Onboarding Tasks Are Not Crossing Off
ShoutOut Not Appearing or AutoPlaying
Can I add segmentation to ShoutOuts?
ShoutOut Appearing Too Frequently
Images in Balloons
Why Do Some Steps Have a “Back” Button and Others Don’t?
What Types of BBcode Does WalkMe Support?
Segmentation, Goals and Filters
How To Filter Items
How can I organize items in the Editor?
What’s the difference between Segmentation and AutoPlay?
AutoPlay Not Working
My Goals Are Not Being Reached
Can’t See My Users’ Survey Responses
Can’t see Insights data past a year
How to see archived content in Insights
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