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Building
Smart Walk-Thrus
Connect To Step Option is Grayed Out
Split or Error Handling Step Not Working Correctly
Smart Walk-Thru is Breaking
How to Change Text in “Next/Done” Buttons
Smart Walk-Thru does not appear in WalkMe Menu
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Launchers and SmartTips
SmartTips or Launchers are Not Appearing
WalkMe Items Appearing Above or Below Site Elements? Change the Layer Order (Z-Index)
Why is my Custom Launcher appearing incorrectly?
WalkMe can’t find an element on the page
Surveys, Onboarding and ShoutOuts
ShoutOut Appearing Too Frequently
Can I Add Segmentation to ShoutOuts?
ShoutOut Not Appearing or AutoPlaying
Onboarding Tasks Are Not Crossing Off
Can I add a survey to the player menu?
Customization
Character Limits for WalkMe Items
What Types of BBcode Does WalkMe Support?
Why Do Some Steps Have a “Back” Button and Others Don’t?
Segmentation, Goals and Filters
How to Segment the WalkMe Widget
Permalink Isn’t Working
My Goals Are Not Being Reached
AutoPlay Not Working
What’s the difference between Segmentation and Auto Play?
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Insights
How to See Archived and Deleted Content in Insights
Can’t See Insights Data Past One Year
Can’t See My Users’ Survey Responses
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