Building

Smart Walk-Thrus

Why is my Step Balloon/Launcher moving around on the page?

Walk-Thru Stops at Drop Down

My Walk-Thru Cannot be Played From the Current Location

Walk-Thru Isn’t in Player

Smart Walk-Thru is Breaking

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Launchers and SmartTips

WalkMe can’t find an element on the page

Why is my Custom Launcher appearing incorrectly?

WalkMe Items Appearing Above or Below Site Elements? Change the Layer Order (Z-Index)

SmartTips or Launchers are Not Appearing
Surveys, Onboarding and ShoutOuts

Can I add a survey to the player menu?

Onboarding Tasks Are Not Crossing Off

ShoutOut Not Appearing or AutoPlaying

Can I add segmentation to ShoutOuts?

ShoutOut Appearing Too Frequently

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Customization

Images in Balloons

Why Do Some Steps Have a “Back” Button and Others Don’t?

What Types of BBcode Does WalkMe Support?
Segmentation, Goals and Filters

How To Filter Items

How can I organize items in the Editor?

What’s the difference between Segmentation and AutoPlay?

AutoPlay Not Working

My Goals Are Not Being Reached

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Insights

Can’t See My Users’ Survey Responses

Can’t see Insights data past a year

How to see archived content in Insights