Building

Smart Walk-Thrus

Why is my Step Balloon/Launcher moving around on the page?

Walk-Thru Stops at Drop Down

My Walk-Thru Cannot be Played From the Current Location

Walk-Thru Isn’t in Player

Smart Walk-Thru is Breaking

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Launchers and SmartTips

WalkMe can’t find an element on the page

Why is my Custom Launcher appearing incorrectly?

I can’t see my Launcher

WalkMe Items Appearing Above or Below Site Elements? Change the Layer Order (Z-Index)

SmartTips Not Appearing
Surveys, Onboarding and ShoutOuts

Can I add a survey to the player menu?

Onboarding Tasks Are Not Crossing Off

ShoutOut Not Appearing or AutoPlaying
Customization

Images in Balloons

Why Do Some Steps Have a “Back” Button and Others Don’t?

What Types of BBcode Does WalkMe Support?

Creating Multiple Player Menus
Segmentation, Goals and Filters

How To Filter Items

How can I organize items in the Editor?

What’s the difference between Segmentation and Auto Play?

AutoPlay Not Working

My Goals Are Not Being Reached

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Insights

Can’t See My Users’ Survey Responses