Why Do Some Steps Have a “Back” Button and Others Don’t?

Download as PDF

Issue

I have noticed that some of my steps have a back button that allows the user to go back to the previous step in the Smart Walk-Thru. How can I apply this to my other steps?

Solution

“Back” buttons can't be added manually and are only available in the following scenarios:

1. Steps with “Next” type triggers that were directly preceded by another step with a “Next” type trigger.
2. Steps with “Next” type triggers that were directly preceded by a Popup step.
3. Popup steps that were directly preceded by another Popup step
4. Popup steps that were directly preceded by a step with a “Next” type trigger

In all scenarios listed, the steps must be sequential for the “Back” functionality to appear. If there is a Wait for condition/page action/switch to frame/etc step between the two steps, the “Back” button will not appear.

To change the Button Text, see article here: https://support.walkme.com/knowledge-base/change-text-in-next-done-buttons/

How-to Video