Issue

Some Smart Walk-Thru steps have a "Back" button that lets users return to the previous step, but others don't. The "Back" button can't be added manually — it appears automatically based on the step type and sequence.

When the "Back" Button Appears

The "Back" button appears only in the following scenarios:

• A step with a "Next" trigger that directly follows another step with a "Next" trigger
• A step with a "Next" trigger that directly follows a popup step
• A popup step that directly follows another popup step
• A popup step that directly follows a step with a "Next" trigger

Steps must be sequential for the "Back" button to appear.

When the "Back" Button Won't Appear

The "Back" button won't appear if any of the following steps are between the two sequential steps:

• Wait For step
• Action step
• Switch to Frame step
• Auto step

Tip Tuesday Video

Technical Notes

• To change the button text, refer to the How to Change Text in "Next/Done" Buttons article

How to Change Text in “Next/Done” Buttons