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Surveys, Onboarding and ShoutOuts (6)

  • Last Update June 3, 2020

    ShoutOut Appearing Too Frequently

    Issue A ShoutOut is playing for users when it shouldn’t be, either by playing more than the designated frequency settings, or in spite of the segmentation/Auto-play rules that have been configured. Solution   Check the...
  • Last Update June 17, 2019

    ShoutOut Not Appearing or AutoPlaying

    Issue My ShoutOut isn’t playing on the page where I expect to see it. Solution There are several factors that can affect a from ShoutOut appearing: Frequency Is the autoplay frequency set to once...
  • Last Update June 4, 2020

    Onboarding Tasks Are Not Crossing Off

    Issue When I test my Onboarding Tasks, I see that they are not getting crossed off in the Menu. Solution Check the following: Onboarding Settings In the Onboarding app, click the gear icon Confirm...