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Smart Walk-Thrus (7)

  • Last Update June 6, 2024

    Connect to Step Option is Grayed Out

    Issue Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow? Solution Connect to Step is only available to...

  • Last Update June 17, 2019

    Split or Error Handling Step Not Working Correctly

    Issue My Smart Walk-Thru's split or error handling group does not work the way I expect it to. solution There are several options that could prevent a split or error handling group from working...

  • Last Update February 9, 2022

    Smart Walk-Thru is Breaking

    Issue My Smart Walk-Thru is breaking at a certain step and doesn't proceed to the next. How can I troubleshoot this? Solution There are a few scenarios that can cause a Smart Walk-Thru to...

  • Last Update June 13, 2024

    How to Change Text in “Next/Done” Buttons

    Learn how to change the button text for steps using CSS.

  • Last Update June 26, 2024

    Smart Walk-Thru does not appear in WalkMe Menu

    Issue Why aren't the Smart Walk-Thrus I created showing in the WalkMe Menu? Solution There are several reasons why a Smart Walk-Thru may not be appearing in the menu. Problem with display conditions Check...

  • Last Update June 18, 2024

    My Smart Walk-Thru Cannot be Played From the Current Location

    Issue When I try to play my Smart Walk-Thru from the editor, I see this message: “Hmm… Looks like we can't find the element for the following step”. How can I resolve this problem?...

  • Last Update January 19, 2024

    Why is my Step Balloon/Launcher moving around on the page?

    Issue My Launcher or step ballon don't stay in place next to the selected element, they jump around on the page when scrolling or they are hidden by the element. Solution The problem has...