Issue Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow? Solution The “Connect to Step” option is only...
Issue My Smart Walk-Thru’s split or error handling group does not work the way I expect it to. solution There are several options that could prevent a split or error handling group from working...
Issue My Smart Walk-Thru is breaking at a certain step and doesn’t proceed to the next. How can I troubleshoot this? Solution There are a few scenarios that can cause a Smart Walk-Thru to...
Learn how to change the button text for steps using CSS.
Issue Why aren’t the Smart Walk-Thrus I created showing in the WalkMe Menu? Solution There are several reasons why a Smart Walk-Thru may not be appearing in the Menu. Is there a problem with...
Issue When I try to play my Smart Walk-Thru or Walk-Thru from the Editor, I see this message: “Hmm… Looks like we can’t find the element for the following step.” How can I resolve...
Issue I see my step initially, but then for some reason it disappears. How can I make sure my flow continues? Solution Steps disappear only when the element is not present anymore. For example:...
Issue Why is my Launcher or Step Balloon jumping around on the page when scrolling? (In other words, it’s not staying in place beside the selected element). Solution The problem has to do with...
