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Connect to Step Option is Grayed Out

Last Updated June 6, 2024


Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow?


Connect to Step is only available to use when a Split does not reconnect back into the main flow.

The purpose of the Connect to Step is to bring the Split back into the the original flow. 

Example of when Connect to Step is available

Add Connect a Step

If you would like to have your Smart Walk-Thru branch into a later part of the flow based on specific conditions, follow these steps:

  1. Create a Split 
  2. Delete the branch
  3. Add a Connect to Step 

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