Brief Overview

If a Smart Walk-Thru you created is not appearing in the WalkMe Menu, the cause is typically a display condition, segmentation setting, menu organizer configuration, or publishing issue.

Troubleshooting Steps

Check display conditions and segmentation

1. Open the Smart Walk-Thru in the editor
2. Click the Initiators panel
3. Open the Show in Menu dropdown
4. Confirm Show Smart Walk-Thru in the WalkMe Menu is turned on
   
5. In the Auto-play dropdown, select Edit next to your conditions 
6. Confirm the display condition rules evaluate as True
   
7. If segments are assigned, confirm the segmentation rules also evaluate as True

Segmentation

Check the Menu Organizer

1. Open the WalkMe Apps menu in the editor
2. Select Menu Organizer
3. Search for the Smart Walk-Thru 
4. If it's not there, find it in the items list and drag it into the menu

WalkMe Menu Organizer

Check the publishing environment

Confirm the Smart Walk-Thru is published to the Production environment. Publishing to Test is not sufficient — you must also publish to Production.

Publishing

Republish

If you've completed all the steps above and the Smart Walk-Thru is still not appearing, try republishing. Any changes made in the editor or Menu Organizer require a republish to take effect.

If the issue persists after republishing, contact WalkMe Support.