WalkMe Builder Assistant Q&A

No. Builder Assistant is a tool to provide recommendations and assist you with submitting issues. Insights enables you to see your data analytics and drill into it.

Yes, Builder Assistant works for any DeepUI enabled system. If you're not seeing it, please reach out to your WalkMe contact, and we'll get DeepUI activated for you, along with the Assistant.

The recommendations are grouped according to its type. To learn more about the different recommendation types, click here.

The recommendations apply to published content in the production environment only.

Consolidating Builder Assistant tickets and support cases is under consideration. For now, you can use a quick link to easily move between the Assistant and support portal.

You can access the Builder Assistant app within the WalkMe Console via the following link: https://console.walkme.com/assistant 

All systems should have the AssistMe button in the editor. If it's grayed out, your system may not be on DeepUI. Please Note: If the AssistMe button is ever inactive, please re-select the element and make sure to save your selection prior to using the AssistMe functionality. It may take a few minutes for the AssistMe to become active. This delay is expected as DeepUI optimizes in the background.

Yes, you can type the system name in the search bar or use the column filter.

The Production Status column indicates the status of the publish for production environment: Whether it is published to production, not published, or published and updated.

You'll see the item's production status changes in the Assistant app. You can first publish to the test environment or a custom environment of your selection, and check it in the editor.

You can first publish to the test environment or a custom environment of your selection and test it in the Editor.

These are aligned with your editor permissions. You can only publish to systems you have publish permissions to. This also applies to bulk actions.

Changes will display it in the Completed tab.

Yes, exactly.

At the moment no, but we will look into this use case. Currently you can only publish to one environment at a time.

DeepUI captures use the best attributes to ideally and optimally define the element for future identification. We can't address which attributes exactly are being used.

Please reach out your WalkMe CSM for the assistance with this.

At the time we're focused on production content, but this is certainly something that we can consider in the future.

If you're on DeepUI and follow the work with Multi-language guidelines, yes, it would.

DeepUI is a learning mechanism, and it is learning from your use, but also from other similar applications running DeepUI. The more the use is, the higher the accuracy is.

At the moment, we're focused on production content, but we may also extend this to additional environments in the future. Oftentimes, testing environments are different, so they aren't likely to produce the same recommendations as you'd get on production.

No. The Assistant won't call out any jQuery, just the ones that are evaluated as performance-heavy.

No, it can only do so based on DeepUI. Our core DeepUI technology also captures critical technical information in real time, allowing our team to easily identify and troubleshoot issues.

This means that your system is not on DeepUI. Please reach out to your WalkMe contact to get your system upgraded to DeepUI.

Assistant is available for the following item types: Smart Walk-Thru steps, SmartTips, Launchers. Assistant doesn't support ShoutOuts or display conditions.

Yes, any new system will be on DeepUI.

You can switch to Automatic, though if it works properly with “visible on page load”, you can leave it as is.