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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
WalkMe's suite of Contextual AI Assistance provides access to an advanced set of WalkMe AI services—Pinned, Proactive, and On-Demand—to help inject workflows with AI-powered guidance and automation that improves end-user productivity and compliance across tasks, apps, and user workflows.
Through the end of 2026, WalkMe provides free access to the full suite of AI capabilities. During this promotional period, you'll receive access to all Contextual AI capabilities at no additional cost. You'll receive all AI packages upon activation, but Admins have the option to opt-out of of the suite for their account. Starting in 2027, these services transition to a consumption-based pricing model using AI units.
By embedding Contextual AI Assistance into real-time user journeys, WalkMe helps organizations bridge the gap between data, software, and human decision-making—making the impact of AI immediately actionable across systems.
WalkMe's Pinned AI brings timely, contextualized guidance directly attached to the UI elements users already interact with. With AI SmartTips on input fields and AI Launchers on the screen, users get instant, contextual help right where they're working—without breaking their flow or switching apps.
Ready to get started with Pinned AI?
Learn about specific Pinned AI features:
WalkMe's Proactive AI delivers real-time guidance, recommendations, and next best actions exactly when and where they're needed. Enable the Action Bar's AI-powered capabilities to provide powerful, context-aware functionality and benefits for builders and end-users.
Ready to get started with Proactive AI?
Learn about specific Proactive AI features:
WalkMe's On-Demand AI provides users with reliable, omnipresent access to AI assistance and company resources via a conversational in-app interface. Users can initiate AI-driven support to get tailored responses, retrieve organizational knowledge, and trigger curated actions in real-time.
Ready to get started with On-Demand AI?
Learn about specific On-Demand AI features:
Action Bar console app supports extension deployments, not snippet-only implementations
Multi-location launchers require the extension and are not supported with snippet-only implementations
The Action Bar console app requires an extension implementation. Single-location launchers (AI Actions) will still be available via the editor only