Assets Library
Brief Overview
WalkMe offers customer's a free in-editor Assets Library to upload, manage, and host the digital assets to be used across their WalkMe implementation.
How to Access
- To access the Assets library, click on the settings icon in the upper right corner
- Select Assets library from the dropdown
How to Use
Uploading files
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To upload a file, drag & drop it into the folder
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You can drag & drop multiple items at once
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Or click Upload Image
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You can also click on the Upload button in the upper right corner and select from
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Upload from computer
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Upload by URL
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Upload by URL is a new capability which allows to add a file from an external source
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Files uploaded by URL won't take space in your asset library
Space
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In the lower left corner you can see the amount of space you have left in your asset library
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If you hover over the tooltip, you'll see the total number of assets you have uploaded to your library
Folders
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You can now organize your library content in folders
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To create a folder, click on the folder+ icon in the upper right corner
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Name your folder and click Create
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You can also create subfolders inside your folders
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To create a subfolder, click on the 3 dots menu next to the folder name
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Select New Folder
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To rename a folder, simply click on its title
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Or click on the 3 dots menu and select Rename
Favorites
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You can mark your images as favorite by clicking on the star icon below them
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The images marked as favorites will be displayed in the dedicated folder (on the individual user level)
Asset options
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Click on the Options menu of an image to see the actions you can perform:
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Move to
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Add to favorites
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Copy URL
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Replace
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Download
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Delete
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Replace action will update the file everywhere it's used in WalkMe, and the new file will have the same name as the old one
Filters
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You can filter your assets by:
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Type
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Location
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You can sort all your assets by
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Oldest first
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Newest first
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Alphabetical order
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Reverse alphabetical order
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Direct access from a Smart Walk-Thru
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It is also possible to access the Assets Library and use uploaded files directly from Smart Walk-Thru steps and popup steps
Accessing from the Visual Designer
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Assets Library can also be accessed from a ShoutOut in the Visual Designer:
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Open a ShoutOut
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Click Add+ button
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Select Image, and drag&drop it to the canvas
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Assets Library will open
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Select an image and click Add to Canvas
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Technical Notes
Supported file types
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Image: .JPG, .JPEG, .PNG, .GIF, .TIFF, .SVG
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Videos: .mp4, .WebM
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Documents: .DOCX, .PPTX
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Audio: .mp3
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Portable Document Format: .PDF
Supported languages:
- Japanese
Unsupported file types
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.DOC
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.PPT
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.xlsx
Known limitations
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Unavailable to "Limited Users"
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Unavailable in the Self hosted package
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Naming convention:
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Following special characters are not supported - \:*?>'"<>|+
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Max file size per type: 25MB
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Max total file size: 100MB
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When you replace a file with a new one, the old file is kept in cache for a few hours. If you want to see the change reflected right away, clear cache and cookies.
- It's recommended to avoid whitespace characters in uploaded files to avoid issues with character encoding