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Assets Library

Last Updated December 4, 2024

Brief Overview

WalkMe offers customer's a free in-editor Assets Library to upload, manage, and host the digital assets to be used across their WalkMe implementation.

How to Access

  • To access the Assets library, click on the settings icon in the upper right corner
  • Select Assets library from the dropdown

How to Use

Uploading files

  • To upload a file, drag & drop it into the folder

  • You can drag & drop multiple items at once

  • Or click Upload Image

Note

Very small images might appear blurry in the library preview.

  • You can also click on the Upload button in the upper right corner and select from

    • Upload from computer

    • Upload by URL

  • Upload by URL is a new capability which allows to add a file from an external source

  • Files uploaded by URL won't take space in your asset library

Note

If the image is deleted from the source where you linked it from, the image in the Assets Library might get broken.

Space

  • In the lower left corner you can see the amount of space you have left in your asset library

  • If you hover over the tooltip, you'll see the total number of assets you have uploaded to your library

Folders

  • You can now organize your library content in folders

  • To create a folder, click on the folder+ icon in the upper right corner

  • Name your folder and click Create

  • You can also create subfolders inside your folders

  • To create a subfolder, click on the 3 dots menu next to the folder name

  • Select New Folder

  • To rename a folder, simply click on its title

  • Or click on the 3 dots menu and select Rename

Favorites

  • You can mark your images as favorite by clicking on the star icon below them

  • The images marked as favorites will be displayed in the dedicated folder (on the individual user level)

Asset options

  • Click on the Options menu of an image to see the actions you can perform:

    • Move to

    • Add to favorites

    • Copy URL

    • Replace

    • Download

    • Delete

  • Replace action will update the file everywhere it's used in WalkMe, and the new file will have the same name as the old one

Filters

  • You can filter your assets by:

    • Type

    • Location

  • You can sort all your assets by

    • Oldest first

    • Newest first

    • Alphabetical order

    • Reverse alphabetical order

Direct access from a Smart Walk-Thru

  • It is also possible to access the Assets Library and use uploaded files directly from Smart Walk-Thru steps and popup steps

Accessing from the Visual Designer

  • Assets Library can also be accessed from a ShoutOut in the Visual Designer:

    • Open a ShoutOut

    • Click Add+ button

    • Select Image, and drag&drop it to the canvas

    • Assets Library will open

    • Select an image and click Add to Canvas

Technical Notes

Supported file types

  • Image: .JPG, .JPEG, .PNG, .GIF, .TIFF, .SVG

  • Videos: .mp4, .WebM

  • Documents: .DOCX, .PPTX

  • Audio: .mp3

  • Portable Document Format: .PDF

Supported languages:

  • Japanese

Unsupported file types

  • .DOC

  • .PPT

  • .xlsx

Known limitations

  • Unavailable to "Limited Users"

  • Unavailable in the Self hosted package 

  • Naming convention:

    • Following special characters are not supported -  \:*?>'"<>|+

  • Max file size per type: 25MB

  • Max total file size: 100MB 

  • When you replace a file with a new one, the old file is kept in cache for a few hours. If you want to see the change reflected right away, clear cache and cookies.

  • It's recommended to avoid whitespace characters in uploaded files to avoid issues with character encoding

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