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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
Issue My WalkMe permalinks are not working as I expected. What's the issue? Solution There a few different causes that can attribute to failing permalinks: The permalink parameters are not being preserved The permalink...
Issue How can I get the WalkMe Widget and Menu to appear only on specific pages or to a specific group of users? Solution Like other WalkMe content, the widget and menu can be...
Issue When I'm testing my Smart Walk-Thru goals, they don't show as being completed in the Flow Tracker even though I completed the relevant action. What is the issue? Solution There are a few...
Issue What's the difference between segmentation and Auto Play? Solution Segmentation Segmentation allows you to make WalkMe content visible only to specific users, user types, or pages on your website. For example, you can...
Issue I configured my Smart Walk-Thru to play automatically but it is not playing when I expect it to. How do I fix this? Solution There are a few reasons why a flow will...
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