About WalkMe Custom Events
Brief Overview
With WalkMe Custom Events, you can easily collect any meaningful event on your website or application. A Custom event can be any event that you chose to report to WalkMe, for example, it can be an event that is not available in the application and triggered by a back-end process.
A combination of Digital Experience Analytics (DXA) events that are collected from the user interface by WalkMe and custom events reported by your application, provide a full and comprehensive view of your users’ behavior.
A Custom event can be used just like any other event in the system. You can create filters, tracked events, and funnels using this event.
Use cases
- Analyze user behavior that’s not available in the user-interface
- Build a more robust analysis on a vast changing interface
Custom Event API
WalkMeInsightsAPI.track(“Event_Name”);
WalkMeInsightsAPI will be on the window when there is a WalkMe snippet on the page.
Usage: The call should be integrated into the page’s Javascript code by the customer’s
developers.
Once being invoked the event is sent to Insights.
Details to know
On success: No feedback (just like regular WalkMe events).
On failure: An exception will be thrown to the browser’s console.
The frequency of events is limited to 20 events/minute, if the frequency is higher than that – the events will be ignored
Value string length is limited to 500 characters,
Using Custom Events in Insights
Creating Tracked Events – read more.
Creating Filters using Custom events – read more
In order to use API events in Funnels, all you need to do is to define a Tracked Event based on this event.
