About WalkMe Workstation

Brief Overview

WalkMe Workstation is a centralized hub - deployed directly on the desktop or mobile device - that simplifies information discovery, employee workflows, communication, and application usage. 

It allows organizations to improve employee engagement through desktop and mobile notifications, reduce expenses by promoting employee self-service, and streamline change management by centralizing resources and communication. 

You employees can use Workstation to:

• Manage tickets or tasks that you're assigned to or reviewing with homepage widgets, allowing you to prioritize your workload more efficiently
• Get important updates from your organization via desktop and mobile notifications
• View content curated by your organization for you, ensuring that you have access to the most up-to-date and relevant resources
• All-in-one search, saving you time to find information across all of your apps

Why WalkMe Workstation

Improved employee productivity by simplifying information discovery, workflows, communication, and application usage.

Reduced expenses by promoting self-service and reducing traditional training costs.

Improved employee engagement by sending critical communications and initiating workflows directly on the desktop.

Streamlined change management by offering desktop notifications and in-app shoutouts to warn employees of upcoming migrations, and then seamlessly guide them through migrations in the flow of work.

Key Features

Enterprise Search 

Enterprise Search allows users to securely discover applications and resources with a single unified search, providing personalized, AI-powered results. It allows businesses to provide fast and efficient knowledge discovery, eliminating the need to search across multiple disparate data sources.

Homepage Widgets

Access frequently used apps and files, view personalized widgets and initiate processes directly within Workstation.  

Desktop and Mobile Notifications

Send critical or important announcements directly to an employee's desktop or mobile device.

• Schedule personalized notifications to all employees or specific segments
• Select ready-made templates or custom designs using a Visual Designer
• Track engagement analytics and target non-engaged recipients

Resources

A centralized location where organizations can connect common resources like apps, articles, tools, or WalkMe guidance of key processes.

• Create personalized onboarding checklists for new employees
• Add shortcuts to relevant company resources, business critical tasks, or key applications and expedite key business processes via quick links to WalkMe guidance

ActionBot 

ActionBot is a conversational chat interface that automates repetitive, tedious, and complex processes to drive higher satisfaction and efficiency across the organization.  

• Empower employees to self-serve for critical processes like opening a support ticket, filling in complex forms, triggering in-app guidance and accessing critical information
• Increase employee productivity and efficiency by automating processes, reducing errors, and eliminating empty clicks across applications

Read to get started? Check out these articles to learn more about Workstation and building content:

Welcome to Workstation

Introduction to the Editor

WalkMe Console

Technical Notes

• FedRAMP support: Workstation will support WalkMe's trusted FedRAMP-Ready Digital Adoption Platform (DAP) which meets the strict security and privacy standards of the US federal government

• Japanese Localization: Workstation admin is now available in Japanese