Issue

If your site utilizes cross-domain iFrames, you may run into scenarios where you'd like to auto-play a Smart Walk-Thru based on an element. The information below will help you configure this.

Solution

There are some things to consider when setting up a Smart Walk-Thru to auto-play based on an element in a cross-domain iFrame:

• You cannot use iFrame jQuery on cross-domain iFrames
• You must confirm WalkMe is being injected in the cross-domain iFrame whether the snippet or extension is being utilized
• If the above has been confirmed, you can follow the steps below to configure the Smart Walk-Thru:
  • Create your Smart Walk-Thru and select the element in the cross-domain iFrame you would like to point to in your first step
  • Upon selecting the element in the step above, a switch to frame step will be automatically created as your first step
  • Navigate to your auto-play rule under Initiators panel and create a rule based on an on-screen element in the cross-domain iFrame being visible