Welcome to WalkMe support

Please login in order to continue:

Work flows better with WalkMe
Work flows better with WalkMe.

Smart Walk-Thru: Balloons Customization

Last Updated November 28, 2023

Brief Overview

In the Customize Balloon tab, change the Walk-Thru step balloon theme. Customize the theme color, font, animation, and shape. In the preview box, view how the balloons will appear with the selected settings.

Use the Customize Balloon feature to universally apply design to all balloons rather than using the default, out-of-the-box design.

How It Works

To change the default appearance, style, and behavior of the balloons, go to the Editor, click the Customize button then go to the Balloon tab.

💡Tip: WalkMe Compass Guide

WalkMe Compass offers in-app, step-by-step guidance to help you on this subject. Click on the link below to be redirected to the WalkMe Editor. You must be logged in to your editor in order for the guidance to launch.

→ View the Balloon Customization Getting Started Guide

Change Design

Change Design will open up the WalkMe Design Gallery where you can choose from an assortment of pre-made balloon templates. Choose a pre-made template or customize it to make it your own.


Animations let you add visibility to your balloon by adding an animation sequence to either the first step in the Walk-Thru or all the steps in it. For example, set a balloon to vibrate when the user makes a mistake.

  • Bounce
  • Fade-in
  • Slide Poke
  • Vibration
  • Only first balloon

Font & Shape

Modify the balloon border width, balloon radius, next/done button radius, and balloon font.You can also select how to display format for the step information on the bottom of the balloon (i.e. "Step 1 of 8" or "Step 1/8" or off).


Click Advanced Colors to change all aspects of the balloon's theme. text, footer, next button, and close button.


Add contrast to the balloon to make it stand out.


Set a default color for highlighters to match company branding and be set as the default color in all Walk-Thrus.

Prevent Balloons from being cut off

Try it Out

Customize balloons with animation to hold your user's attention. Change the colors and style of balloons. Check WalkMe Analytics and gather engagement numbers with Walk-Thrus before this change and check again after a month of the new changes. Has there been any change in user engagement with Walk-Thrus following the changes?

For advanced CSS techniques (e.g., customizing the next/back buttons), see our CSS article.


If you have designed global custom CSS, some options may not be available in the Customize due to potential CSS conflicts. In these cases, some options may be available for editing via the CSS Console.

Was this article helpful?

Thanks for your feedback!

Be part of something bigger.

Engage with peers, ask questions, share ideas

Ask the Community