Insights User Behavior Tracking Level

Updated on March 26, 2020 Download PDFDownload as PDF
Download PDF

Brief Overview

User Behavior Tracking is a data tracking (not enabled by default) available in WalkMe Insights. With User Behavior Tracking, Insights captures every interaction your users have with HTML elements on your website.

This includes the following:

  • Clicks;
  • Input changes;
  • Key presses;
  • Form submissions;
  • Element selections.

Insights will send this information to the WalkMe servers. This allows you to customize your usage of the various Insights tools and dashboards.

Once your WalkMe contact has enabled User Behavior Tracking, you will receive unlimited user behavior analytics.

WalkMe Engagement tracking and User Behavior Tracking data will be accessible in Insights for a period of 1 year.

Use Cases

User Behavior Tracking use cases include the following:

  • Explore the behavior of users who are interacting with your website but not with your WalkMe solution;
  • Create a baseline expectation of your users’ behavior prior to deploying your WalkMe solution, and compare this to your users’ behavior after deployment;
  • Identify instances where WalkMe guidance can improve your users’ experience;
  • Analyze the adoption and engagement of users with your website’s features.

What Data Is Tracked With User Behavior Tracking?

User Behavior Tracking tracks everything that WalkMe Engagement tracking tracks plus the following data:

  • Clicks on elements, including element meta-data (class, ID, properties, text nodes);
  • Input to fields (turned off by default, but can be enabled using censorship settings);
    • Password fields are ALWAYS censored.
  • Custom events (events sent via the Insights API).

Which Browsers Are Compatible With User Behavior Tracking?

User Behavior Tracking operates on the following browsers:

  • Internet Explorer 11and above;
  • Edge;
  • Chrome;
  • Firefox;
  • Safari.

Starting from version 5.0.14, user-behavior-tracking supports sites that use ShadowDom technology.

Enabling User Behavior Tracking

  1. Go to Settings -> Admin Settings

2. Select the required Tracking Level

If the following Insights settings are not available to you, contact your WalkMe Account Manager to enable.

For User Behavior Tracking

Select the tracking level of User Behavior Tracking

This selection will automatically enable the feature “User Behavior Tracking” which will deploy wm-plugin-user-behavior.


For Session Playback

Select the tracking level of Visions playbacks AND User behavior analytics

This selection will automatically enable both features “User Behavior Tracking” and the feature “Session Playback” which will deploy wm-plugin-visions-recorder plus wm-plugin-user-behavior.

3. Perform a Settings Publish to the required environment to apply changes.

Notes on Session Limits

    • By default, Visions Sessions Playback mode gets 1K sessions per month when enabling.
    • To set a different session limit (i.e. not the default 1K sessions), you will need to also reach out to the TAM or Services teams to increase the session limit. (Increasing the Session limit can only be done with additional Visions sessions purchase).
    • WalkMe events and User Behavior Tracking modes are covering all sessions (unlimited) by default.


Was this article helpful?

Related Articles