Downloading the package should be performed by your Salesforce Admin. Your Salesforce Admin will need access to the WalkMe Editor and Salesforce Communities.

Here is a recap of the directions in the video:

1. Download the Salesforce Installation Package for your Test and Production Environment. Learn how here.
2. Log in to Salesforce with your administrator account
3. Select All Users on the WalkMe Setup Page
4. Click Install
   

Inserting the snippet should be performed by your Salesforce Admin. Your Salesforce Admin will need access to the WalkMe Editor and Salesforce Communities.

Here is a recap of the directions in the video:

1. Log in to Salesforce with your Salesforce Admin credentials
2. Click + in the Navigation bar
3. Select WalkMe Setup
4. Click Get your WalkMe Snippet ID
5. Enter your WalkMe Editor credentials. Your Snippet ID will
   automatically populate
6. Click Submit
7. Click Setup
8. In the Search Bar, type “Communities”
9. Under the Communities category, select All Communities
10. Click Manage next to your community
11. Click Administration
12. Click Branding
13. Click Lookup icon next to the Footer text field
14. Search for “WalkMe_Footer” and click to select
15. Click Save

Additional configuration is needed should you require to segment WalkMe content by users. This configuration should be performed by your Salesforce Admin.

Here is a recap of the directions in the video:

1. Log in to Communities with administrator account
2. Click Setup
3. Search Communities
4. Select All Communities
5. Click Manage next to the Community in which you would like to enable segmentation
6. Click Administration
7. Click Pages
8. Click Go to Force.com
9. Click Edit next to “Site Visualforce pages”
10. Move WM4SF3.vf_WalkMeSfVars into the Enabled Visualforce Pages column
11. Click Save