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Multi-Factor Authentication (MFA)

Last Updated March 28, 2024

Brief Overview

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to access an account.

The following MFA are available:

  • OKTA Verify
  • Google Authenticator

Access MFA setup from under the "Security" section.

MFA is applicable only for users who log in using a username and password

How it Works

  1. Open the Admin Center at
  2. Go to the "Security" tab
    • Under Multi-Factor Verification switch the toggle to “On”
  3. Go to the WalkMe login page and try to sign-in
    • A “Set up multifactor authentication” page will appear
  4.  Click Setup on the MFA you want to use
    • Okta Verify
      • Click on Setup under Okta Verify
      • Select the device type
      • Download Okta Verify from the App Store or Google Store and click Next
      • Scan the QR code to add your account to Okta
        • If you are not able to scan the QR code, click "Cant scan?" and follow the instructions on the screen
      • Enter the code presented in the Okta app and click Verify
    • Google Authenticator
      • Click on Setup under Google Authenticator
      • Select the device type
      • Download the Google Authenticator from the App Store or Google Store and click Next
      • Scan the QR code to add your account to Google Authenticator
      • Enter the passcode presented in the Google Authenticator app and click Verify

Change the Authenticator

If you need to change the authentication method you have configured, follow these steps:

  1. Click on the down arrow next to the authenticator icon
  2. Choose your preferred authentication method and follow the corresponding steps above for configuring that method

Reset the MFA Methods for a Specific User

Account admins can reset a user's selected MFA options:

  1. Go to the Users and Roles page in the Admin Center
  2. Click Reset User Multi-Factor Options

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