Brief Overview

Deleting a system permanently removes it and all its data from your account. To protect against accidental deletion, deleted systems go through a 30-day recovery window before they're permanently removed — giving you time to restore them if needed.

Once a system is deleted, users are disconnected, WalkMe content stops running, and data collection stops. After 30 days, the system and all its data are permanently deleted and can't be recovered.

WalkMe Systems

Access

To access system settings in the Admin Center:

1. Open the Systems page in the WalkMe Admin Center:
   
   • US Data Center
   • EU Data Center
   • SAP US Data Center
   • SAP EU Data Center
   • FedRAMP Data Center
   • Canada Data Center
2. Select a system

How It Works

Delete a system

1. Go to the Systems page
2. Select the system you want to delete
   
3. Select Delete
4. Confirm and select Delete
   

Restore a deleted system

1. Go to the Deleted Systems tab
2. Select the system you want to restore
   
3. Select Restore
4. Confirm and select Restore
   

Technical Notes

When a system is deleted, it goes through two phases that affect access and recovery.

Phase 1: Days 1–29

• Assigned users are disconnected from the system
• The system becomes inactive in the extension
• WalkMe content is no longer shown to users
• User data collection stops

If the system runs using a snippet, your IT team must remove the snippet from the site.

If the system is restored, these actions are reversed. Previously assigned users aren't restored and must be reassigned by an admin.

Phase 2: Day 30

After 30 days, the system is permanently deleted. This includes:

• All system-related users, elements, and configurations
• User historical data and Insights data
• Files stored in the extension, database, S3, and CDN

After this phase, the system cannot be restored.