Add a description and keywords to your Walk-Thru in the Search Ranking tab in the Walk-Thru Settings Menu. By using Search Ranking you can ensure that users will have be able to find the help they’re looking for.
The Short Version
Consider adding keywords and descriptions to make your Walk-Thru easier to find in the Player Menu. When you add descriptions, they will appear in the Player Menu under the title of each Walk-Thru, making it easier for users to know which one they need. Text in the description will also act as search keywords.
To make your Walk-Thrus even easier to find, add keywords as well. These are words that users might think of regarding their specific need. For example, if you have a Walk-Thru for employees to request leave, users might search for Vacation, Sick, or PTO. Add these as search keywords so they will return the Walk-Thru as a result if the user searches one of these terms.
How It Works
- Description: Use descriptive text that further clarifies the title of the Walk-Thru. Avoid redundancy
- Keywords: Choose keywords that are not found in the title or description to make searches more effective for users. To add a keyword, type a single word and click Add, or press “enter” after each. WalkMe checks words individually.