Theming
Brief Overview
Theming lets you control the look and feel of all WalkMe items from one place.
Achieve stunning and consistent designs across your DAP program, ensuring your content stays engaging and on-brand everywhere. Choose from default themes or fully customize with colors, fonts, logos, and more to maximize the impact of your DAP content.
Use themes to define brand colors, typography, and button styles that automatically apply across WalkMe experiences—such as SmartTips, Launchers, ShoutOuts, and Surveys.
You can create, edit, and manage themes in the Console. When a theme is active, all new and existing items using theme-based templates automatically update with your latest design.
Use Cases
- Maintain brand consistency: Apply one design language across every WalkMe item
- Save time: Update multiple elements at once instead of editing each item individually
- Support large teams: Share approved themes across systems for consistent builder output
- Enable flexibility: Override specific styles on individual items when needed
How to Access
The Theming app is located in the WalkMe Console.
Select the link for your data center:
- US Data Center
- EU Data Center
- SAP US Data Center
- SAP EU Data Center
- FedRAMP Data Center
- Canada Data Center
How to Enable
To enable Theming while creating a new system:
-
Click on the system you've just created
-
Navigate to the Building Settings
-
Enable the Theming toggle
To enable Theming on an existing system that has fewer than 100 items:
- Navigate to the Admin Center → Systems
- Click on the system you'd like to enable Theming for
- Open Building settings
- Use the toggle to enable Theming
How It Works
Theming applies shared design settings across your WalkMe content, creating a unified visual experience. When Theming is enabled on new systems, your selected theme automatically applies to all WalkMe items by default.
If your system existed before Theming was enabled, you can still use themes—but you'll need to apply them individually to each WalkMe item.
Themes are customized and managed in the Console, defining key visual properties like colors, fonts, and buttons. Once set, they become the visual foundation for your DAP program.
FAQs
Q: Can only those with “Admin” permissions access themes? Are system managers included in the access or only overall admins?
A: We introduced a new permission—Edit Theme. This permission is enabled by default for Publisher, Content Manager, System Manager, and Admin. You can create custom roles and manage this permission as needed.
Q: Does Theming overlap any existing CSS? What's the hierarchy for companies with heavy branding edits?
A: The hierarchy prioritizes Theming first, followed by custom CSS—CSS has the stronger influence.
Q: Will CSS built as a global rule override Theme settings?
A: Correct.
Q: Is Theming system specific, or can it be spread across multiple systems?
A: Currently, it's per system. There is a roadmap plan to enable sharing themes across systems.
Q: Can you set a global rule for a custom font within the theme?
A: Not yet. This is planned for next quarter, but you can use CSS to accomplish this until then.
Q: Is there a way to adjust the widget image with Theming?
A: Not currently, but it is planned for a future update.
Q: Will there be more options for customizing Surveys, such as changing width and height?
A: A new Survey app is coming soon with more design options. The current Survey is connected to Theming.
Q: Can users disconnect from Theming if they have none?
A: Yes, they can opt out.
Q: If Theming is activated on a system, will it update existing content retroactively?
A: Only new systems are supported at this stage. For existing systems, users need to actively update content, and this will only occur partially.
Q: Can existing content be updated with Theming?
A: Existing content will remain unchanged until you actively update it. Theming is currently available for new systems, and existing systems can be added via the Admin Center, but must have <100 items.
Q: Can custom fonts be added to Theming, or is CSS still required?
A: It's still done via CSS, but will be available soon.
Q: Is there an option to have different themes based on system?
A: Yes, the theme is system-based.
Q: If you edit the theme, will it change published builds?
A: No, you need to publish the updated theme.
Q: Can multiple themes be active at the same time?
A: Only one theme can be active at a time.
Q: Does each theme have its own unique CSS ID for global CSS across different themes?
A: The goal is not to require CSS knowledge to use themes, but sharing themes between systems will be available in a future release.
Q: Will Theming ever be available for systems with a large number of items?
A: Yes, this is planned for a future release.
Q: Is there a timeline for existing systems to use Theming?
A: We are planning for the Fall '25 Release.
Q: Can Theming setup be applied to multiple systems or is it system-specific?
A: Currently, Theming is on a system level, but we will introduce a feature to share themes in one of the next releases.
Q: Will Theming work for TeachMe and ActionBot?
A: It will be supported for TeachMe and ActionBot in future updates.
Q: What happens with content built prior to a template change?
A: It remains the same unless connected to the new template, in which case it inherits the theme variables.
Q: If you opt into Theming, can you later opt out, and will content revert to its original design?
A: Content won't change unless connected to Theming, and opting out isn't possible once enabled.
Q: How do you know if you are on the "new" system vs. the old system?
A: Systems with fewer than 100 items and not using classic balloons as a default template are considered "new."
Q: Can you download/upload new proprietary fonts for use in WalkMe?
A: This feature is planned for the future releases.
Q: Will new themes be available in the Canadian Data Center?
A: Yes, they will be available.
Q: Why could multiple active themes be necessary?
A: Different color schemes can be used for various purposes, like training resources in orange, help resources in blue, and errors in red. You can still achieve this within a single theme by connecting different templates to different variables.