Last Updated March 6, 2024
Issue
Unknown Launcher/SmartTip is appearing in the environment and need to archive it
Resolution
- Open the Developer Tools Console by pressing F12 on your keyboard or right clicking and selecting the Inspect icon
- Click on the Launcher or SmartTip that should not be appearing in the environment, you should see something like this walkme-launcher-id-XXXXXX.
- The X's are the ID of the launcher or SmartTip you can use it to find when searching in the Editor
- Search in the Editor for the ID
- Archive the ID of the Launcher/SmartTip by selecting the item and clicking the three vertical dots on the bottom right of the Editor and selecting "Archive"