Brief Overview

The definition of an app is subjective - what may be an app for one organization may not be an app for another. In order to accommodate custom preferences for app definitions we introduced the ability to create custom apps. Essentially, you can now split an app into several by defining a URL rule or set of URL rules.

Use Cases

• Separate app environments
  • Prod, Test, UAT, Dev
  • Different modules, workspaces, or sub-apps
    • Example:
      • Original app: *.service-now.com/*
      • New apps:
        • *.service-now.com/now/sow/*
        • *.service-now.com/now/platform-analytics-workspace/*
        • *.service-now.com/now/vr/*
  • Different regions
    • Example
      • Original app: *.amazonaws.com/*
      • New apps:
        • s3.us-west-1.amazonaws.com/*
        • s3.us-west-2.amazonaws.com/*
        • s3.eu-central-1.amazonaws.com/*

How It Works

• Create new apps from the Edit App view: hover over an app, select the three dots, then select Edit App

• In the app creation popup:
  • View the list of domains and subdomains visited, sorted by most to least visited
  • Select and edit any domain or subdomain
  • Duplicate a domain or subdomain to create another rule with the same domain or subdomain
  • Rules used to create apps are excluded from the original app's data collection going forward

To edit or reverse an app creation, contact WalkMe using the button in the side panel.

Support 

• Apps created take up to 24 hours for metrics to calculate
  • Not retroactive
  • The original app keeps its historical data until the following month
• A created app keeps all the abilities of a regular app
  • Usage metrics, side panel, edit app, block or hide, group, and license analysis are all maintained
  • Base app type, icon, and category are inherited from the original app