Brief Overview

The Users dashboard provides visibility into specific users and the apps they use. Users has two identification modes:

• "Identified" - displays user identities
• "Hashed" - hides user identities

It includes the number of apps used per user as well as last seen dates (in general and per app). It also can display user attributes such as role, department, etc if the customer shares this information.

Get to Know

The Users dashboard provides a comprehensive view of your organization's users. This section will explore the data and available actions on the dashboard.

Click each widget name to learn more about it.

Setup

Determine which method to use to identify and enrich information:

If you already have IDP configured in the Admin Center, then Discovery will automatically leverage this information. No action is required to connect IDP to Discovery.

• Since IDP is not 100% reliable, you may notice gaps in user details.
• To maximize user coverage a CSV upload is required

If you do not have IDP configured in the Admin Center and want to know which to pursue, then the CSV is the best choice to ensure maximal coverage because it is not guaranteed that IDP will deliver expected results.

• Avoid potential delays with your IT team responsible for IDP
• Avoid double work where IDP is configured first only to then identify gaps and determine a CSV upload is necessary

Click here to learn more about IDP

How to Upload the Employee Details CSV

To enrich the data in the Users and Departments Dashboard, we recommend uploading a CSV with additional information about each user.

To upload a CSV:

1. Go to the Discovery > Settings > Integrations > Manual Integrations > Users Details
2. Enter user information into the template CSV
   • Note: email is the only mandatory field
3. Upload the completed CSV 
   • In the WalkMe Console go to Discovery > Settings > Integrations
   • Scroll to the CSV Integrations section and click View on User Details