Brief Overview

WalkMe developed the Discovery tool to fulfill the vision of Digital Transformation. WalkMe Discovery gives full visibility into your company's tech stack so that you can make data-driven decisions and execute a successful DAP strategy.

Thanks to its ​integrations ​with various data sources and cutting edge technology that intelligently processes and analyzes data, you can get a clear picture of how your employees are using applications across your tech stack.

Discovery is accessed via the WalkMe Console and Insights.

Application Discovery

Uncover software usage across your organization automatically

The WalkMe Discovery dashboard provides a comprehensive view across all of the applications used across your organization, whether or not WalkMe is enabled for it. This is made possible by our advanced DeepUI technology, which processes data from multiple sources, including WalkMe's browser extension, to create an accurate mapping of the applications being used.

With this information at your fingertips, you can easily add, track and manage applications with WalkMe, making it simple to integrate WalkMe's solutions into your organization's tech stack.

• Discovery dashboard uncovers all applications used across an organization, regardless of whether the app has WalkMe enabled or not
• Data is processed by our DeepUI technology from multiple sources including WalkMe's browser extension, to create an accurate mapping of the apps
• Add, track and manage applications with WalkMe

Application Engagement

Get a deeper view into utilization beyond first-party SaaS reporting and anecdotal evidence

See how frequently employees engage with each application, allowing you to identify areas for improvement and adjust adoption strategies as needed. You'll also be able to compare engagement between different apps, departments and users, providing a comprehensive view of application usage across your organization.

By understanding areas of friction and which tools need better adoption, you can make informed decisions to optimize your digital adoption strategy.

• Understand areas of friction and which tools need better adoption strategies
• See how frequently employees engage with an application
• Compare engagement between apps, departments and users

User Departments and Insights

Drill down into application usage by employee characteristics via CSV upload

Upload a CSV with more information to unleash powerful capabilities that analyze application usage based on employee characteristics, such as department, cost center, geography, and other relevant characteristics.

By identifying specific users and departments, you can visualize how your tech stack is spread across your organization. This understanding can inform plans to retire or migrate applications based on a data-driven understanding of employee needs.

Optimize your software license investments and reduce costs, while maximizing the efficiency and effectiveness of your digital strategy. This feature is a must-have for any organization looking to stay ahead in the ever-changing digital landscape.

• Drill down into application usage by employee, department, cost center, geography
• Identify specific users and departments to address usage patterns
• Inform plans to sunset or migrate applications based on data-driven understanding of employee needs

License Optimization

Review relative estimates for potential cost savings of licenses and license types

WalkMe's License Optimization dashboard provides a comprehensive solution for organizations looking to optimize their software licenses and reduce costs. Measure how many users actively access and adopt any application over time, compare licenses to app utilization, and track user engagement patterns to measure the effectiveness of strategic investments. Gain a comprehensive understanding of your organization's software usage and make informed decisions to reduce costs.

This feature is a powerful tool for organizations seeking to maximize efficiency and ROI by leveraging data-driven insights.

• Measure how many users actively access and adopt any app over time
• Compare licenses to app utilization
• Track user engagement patterns to measure the effectiveness of strategic investments
• Audit first-party SaaS utilization data versus actual deeper usage patterns in software renewals and negotiations

Data Export

There are several ways to export discovery data:

• Manual export: Use the export button on each discovery dashboard (Apps, Users, Departments, Licenses)
• Insights reports: Export or subscribe to reports from Insights
  • Supports app-level data
  • Requires the WalkMe data team to enable the report
• Integration Center: Set up an outgoing integration
  • Supports app and user-level data
  • Requires the WalkMe data team to enable the report
• Discovery apps API: Export data in JSON format for consumption by 3rd party platforms
  • Supports app-level data

Discovery Apps API

Ready to leverage the power of WalkMe Discovery? Check out our the Getting Started Guide.

Technical Notes

• Two weeks after activation the dashboard is made available for review. After a month you'll have a solid sample size for analysis. After three months you can begin to identify patterns month to month.