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WalkMe Reports is a central hub in the WalkMe Console where you can conveniently review, export, and subscribe to reports. Whether you're monitoring multi-system usage at the account level or tracking single-system usage, reports provide the comprehensive insights you need to optimize your user experience.
Filter reports by environment (like production, test, or custom), subscribe to receive them by email at set intervals, and customize them by role or timeframe.
Access reports in the console:
The Reports app has two pages:
Report Gallery: Discover pre-built reports or create your own to export, edit, or subscribe to
Exports & Subscriptions: View and download generated reports and manage subscriptions
The Report Gallery page in the Insights Console displays a list of all the available reports in your account that you can export and subscribe to.
Access a specific set of reports in the gallery.
Type
Standard: A list of all of the available pre-built reports
My reports: A list of reports that the user made in the Report Builder
Custom: A list of reports built specifically for your needs by our R&D team
Categories
Click a category to view reports for specific WalkMe items, features, or integrations
Level
Single-system: Reports that can be exported for a single system only
For example, in the case of a custom system report, the system is fixed. However, in other use cases, such as the Tracked Events reports, the system can vary
Multi-system: Reports that can be exported for multiple systems
Subscriptions
Reports with configured subscriptions
The Report Builder guides you through the process to create your own customized reports, beginning with choosing a template that best suits your needs, and then offering additional columns and filters for data enhancement.
Once the report is created it can be used in WalkMe just as any other report: it can be exported and subscribed to.
Click Create Report to open the Report Builder
Read report descriptions and take necessary actions.
Each report tile displays the report name and a short description of the report and what data it contains
Each report has tags of what type of report it is 
Tile buttons
Subscribe: Adds the report to the Subscriptions list and creates a subscription with a specific date range and frequency
Export: Adds the report to the Generated Reports list where it can be downloaded
Preview: Click the Eye icon to view a preview of your report
The preview shows a sample of the data so you can check that the report's content looks right. Note that the preview is for understanding the report, not for testing.
Sample data is from the previous day. If unavailable, it shows data from the last week. The date tag in the upper-right corner shows the timeframe as "Yesterday" or "Last Week" and can't be changed.
The preview includes the Systems and Environment dropdowns.
Click Export on the report you'd like to export
Select the date range of the report data from the Date picker dropdown
3. Select the systems that the data will be pulled from
4. Select the environment that the data will be pulled from
5. Optional: Click the Send by Email toggle to send the report to a list of recipients
6. Optional: Turn on the Filters toggle to apply saved filters
7. Click Export
The report will be generated and added to the Generated reports tab under Reports & Subscriptions. From there, the report can be download.
Click Subscribe
Select the date range of the report data from the Date picker dropdown
Select the frequency of how often the report will be sent to recipients
Select the system(s) that the data will be pulled from
Select the environment that the data will be pulled from
Enter the emails of the recipients under the Recipient(s) field
Type a custom email subject in the Email Subject field
Click Subscribe
The subscriptions will be added to the Manage subscriptions tab under Reports & Subscriptions.
Notes
You'll only see filters that match the system you selected
If the selected filter becomes invalid due to system change, an error message will appear
The selected filter will be applied to the exported file or scheduled report
The filter name appears in the export and subscription details for easy tracking
Saved filters are applied to each scheduled subscription delivery – the filter name appears in subscription and in the email subject line
If no filter is selected, the full dataset is included by default
Limitations
Filters must already be created in the console; you can't create or edit filters during export/subscribe flows
Classic filters are read-only in console and are overwritten if edited
Filters are not supported for multi-system reports
Filters are not applied to Preview mode
The User Survey Answers Pivot report is not available as a template in the Report Builder
There are several pre-built reports available for immediate access in the Reports Gallery.
The Exports & Subscriptions page has two tabs: Generated Reports and Manage Subscriptions.
The Generated Reports tab has a list of reports that have been exported from the Reports Gallery. The reports list is organized by columns:
Report Name: The name of the pre-built or custom report
Time Period: The date range chosen for the report data
Triggered by: How the report was generated
Systems: A list of systems included in the report
Environment: Which environment the report was exported to
Started: Time when the user clicked to export the report
Status:
In progress: The status "In progress" indicates that the report is currently being processed
Download: Once the report generation is complete, a "Download" button will appear, allowing users to receive a copy of the report
Failed: If the report generation fails for any reason, the status will be displayed as "Failed"
Regenerate: After a report has been generated, the "Regenerate" button will appear, allowing users to generate the report again to view updated data
The Manage Subscriptions tab provides users with a list of implemented subscriptions in their organization. The list is organized by report name:
Table columns:
System(s): A list of systems included in the report
Environment: Which environment the report was exported to
Subscription frequency:
Daily: Sent every day at the hour and timezone selected
Available for Yesterday date range
Weekly: Sent weekly, on the day and hour and timezone selected
Available for Last week and Last 7 days date ranges
Monthly: Sent monthly, on the day of the month and the hour and timezone selected
Available for Last month, Last 3 months, Last 30 days, Last 90 days, and Last 365 days date ranges
Created by: User that created the subscription
Email recipient(s): List of people that the report was sent to by email
Status:
Enabled: Subscription is active and will continue to be sent to recipients
Disabled: Subscription is deactivated and not being sent to recipients
Actions menu
Click the Actions menu icon to view report actions.
Edit: Allows you to make changes to the subscription settings
Delete: Removes the subscription from the list
The email address list is limited to 256 characters - For longer lists, create an email distribution list and use that instead
Report links expire after 7 days
A maximum of 15 recipients is allowed
Report data is only available for the past year - see Insights Data Collection for more information
Editing capabilities for report subscriptions created in Insights Classic is limited
Event interaction data updates in near real-time so reports reflect the latest activity